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QuickBooks Payroll Error 12152: Causes, Symptoms, and Solutions

QuickBooks Payroll Error 12152

QuickBooks Payroll Error 12152 is often displayed on the screen due to an unstable internet connection. When QuickBooks Error Code 12152 appears on the window, it makes connecting with the server quite difficult for the user.

In simple terms, it is an update error that may appear when the software is opening or updating the QuickBooks Payroll. To fix this error seamlessly, it is important to monitor the internet connection since it can be one of the primary reasons that trigger the error.

In this article, we will share every detail about the QuickBooks Payroll Update error 12152 and help you understand this issue. We will share complete information regarding this technical problem like its causes, symptoms, and effective troubleshooting steps to fix it.

What is the QuickBooks Payroll Update Error 12152?

This Payroll Update Error arises mainly because of internet connection settings. Because of this issue, QuickBooks can connect with the servers. Furthermore, this error is also common when updating the QuickBooks software.

Now that you know about this update error, let us learn about the precise reasons that trigger this issue in QuickBooks.

What are the reasons that trigger the QuickBooks Payroll Update Error 12152?

Here is a list of the reasons that trigger the Payroll Update error 12152:

  • Due to problems in Internet Settings, QuickBooks fails to connect to the update server.
  • Internet Explorer is not configured in the right manner. This is why Windows and QuickBooks fail to get access to internet access.
  • In case the SSL is not configured in the right manner, QuickBooks will face problems downloading the payroll updates and leading to error 12152.
  • Operating interruptions by security programs of Windows firewall installed on the system can prohibit QuickBooks from linking to the server update.
  • The security applications saved on your system are prohibiting the downloaded updates from getting installed.
  • Failing to use Internet Explorer as the default Internet browser can also be the cause that triggers the 12xxx series error in your system.

What are the Symptoms of QuickBooks Payroll Update Error 12152?

Determining the presence of the Payroll Update Error 12152 becomes trouble-free with the help of the symptoms stated below:

  • When the same kind of programs are running on your computer, the device crashes with error 12152.
  • Often a user finds that their device freezes for a brief moment.
  • The payroll error occurs when a program crashes the active windows.
  • With the presence of the error 12152, the mouse starts responding slowly.

How to fix QuickBooks Payroll Update Error Code 12152?

In order to resolve the payroll error code 12152, you can perform the following list of solutions and get rid of this technical problem once and for all:

Solution 1: Perform a Clean Installation of QuickBooks Desktop

In order to resolve the payroll update error, you can perform a clean installation of QuickBooks Desktop with the help of the detailed steps mentioned below.

First, you need to uninstall the QuickBooks application. Then you need to download it and install it again:

  • Launch the folder where all the files are downloaded and search for the QuickBooks.exe file.
  • Now press twice on the file and complete the instructions given.
  • Read the license agreement of the software and press Next.
  • Add the Product key along with the License number.
  • Now click Next.
  • Now select the Scan option. It will display the error codes.
  • Lastly, press the Repair All option and see whether the payroll update error code has been repaired or not.

Solution 2: Review the Date and Time

Often the wrong date and time can cause several problems in QuickBooks. One such issue is the payroll update error 12152.

Hence, it is highly advised to review the date and time of the system with the help of the steps below:

  • First, you need to check the time and date on your particular system.
  • Now, on the Clock, press right-click on it.
  • Now change the Date and Time.
  • Next, you need to restart your QuickBooks Desktop software and look for all error codes.

If you are a Windows 10 user, perform the steps below:

  • First, go to Settings and press on Time and Language.
  • Next, shift to the Time and Date option.
  • Now, set the present time and choose the Set Time automatically option.
  • Next, in the time zone section, type the right time zone.
  • If the daylight saving time is relevant to your time zone, then allow them adjust for daylight saving time automatically.

Solution 3: Reconfigure Internet Explorer as per QuickBooks

Downloading updates from a web browser or network that is misconfigured can cause problems in the programs.

It is important to rectify the configuration with the help of the instructions given below:

  • Launch Internet Explorer post exiting QuickBooks Desktop. In case you are using Windows 10 or a later version, you need to search for Internet Settings in the given search bar.
  • Choose Tools in Internet Explorer and press Internet Options.
  • Shift to the Security tab and access the Globe icon. Ensure that the security settings are set to Medium or High.
  • Now go to the Connections tab. 
  • Now press the option that states, Never Dial a Connection.
  • Press OK and shift to the LAN settings.
  • Now ensure to choose the option that says Automatically Detect Settings. Now uncheck the box beside the checkbox, Use a Proxy Server.
  • Press OK. 
  • Now shift to the Advanced tab.
  • Press Restore Advanced settings, and from the section for Settings, search for the option that says, TLS 1.2.
  • Press OK and save the changes. 
  • Now shut down the Internet Explorer. Now you need to restart the system and check if payroll updates can be installed.

Solution 4: Confirm Internet Connection Settings

It is important to verify the internet connection settings to fix the update error:

  • First, you need to confirm the Internet Connection Settings that are running in your system.
  • Now you need to run the program. 
  • Now launch the Internet Settings option.
    • To do it, press the Advanced option.
    • Now press the Advanced Reset option.

Solution 5: Make the most of the QuickBooks Clean Install Tool

The QuickBooks Clean Install Tool in the QuickBooks Tool Hub helps to fix several QuickBooks payroll update errors, with the help of the steps given below:

  • Go to the Programs and Features screen.
  • Now choose the Uninstall a Program option.
  • Find and select QuickBooks and then click the option Uninstall/Change.
  • Now click Next to check a prompt that requests you to select Remove and Repair.
  • Press the Remove option and then do as per the uninstallation wizard.
  • Now navigate to the website of Intuit and download the current version of QuickBooks Tool Hub.
  • Now save the particular file on your desktop and then you need to install the tool by pressing twice the downloaded file.
  • Click on installation issues and select to run the QuickBooks Clean Install Tool.
  • Wait for the tool to analyze and find the errors in your files and programs.
  • Then download and install the needed version of QuickBooks on your computer and start it once more.
  • See if the error still exists or not. In case it does, move to the next solution.

Solution 6: Adjust the Backup File Extension with the help of the Registry Editor

Here are the steps to change the backup file extension with the assistance of the registry editor:

  • First, select the Start menu and enter Command in the Search box.
  • Now press and keep holding the keys Ctrl + Shift together and select Enter.
  • Now, a User Account dialogue box will appear on the window.
  • Now select Yes. 
  • Now, a blinking cursor will appear on the window and you need to enter Regedit.
  • Select the Enter key and choose the key related to payroll error 12152 in the Registry Editor like Internet Explorer or Google Chrome.
  • Now select the Export option in the File menu.
  • Put the Google Chrome or Internet Explorer key in a folder.
  • Lastly, select the Save option to save the particular file as a .reg file.

Solution 7: Uninstall, Reinstall, Repair QuickBooks Desktop

In case the payroll error 12152 keeps being a problem for you, you need to implement the following steps:

  • Navigate to the Control Panel from the Start or Desktop menu.
  • Press Programs and Features in the Control Panel screen and select to uninstall a program.
  • Choose the current QuickBooks version from the particular list and erase it. 
  • Now from any verified CD or authentic source, install it.
  • Now navigate to the place from where the QuickBooks file is downloaded.
  • Now select the exe option.
  • Press twice, follow the instructions, and press Next, and read the software licensing and agreements.
  • Now add the information concerning the Product Key along with the License Number and press Next.
  • Now select the scan option, run an overall scan, and analyze the errors.
  • Finish by choosing the option, Repair all to fix the issues.

Solution 8: Fix Registry Entries

Here are the steps to fix the registry entries and resolve the QuickBooks Payroll error 12152:

  • Choose or press the Start key button.
  • Now type the Command in the available Dialog Search box. Ensure not to click the Enter key.
  • On a system board, you need to press the Ctrl+Shift keys together and then click the Enter key.
  • With the assistance of a permission Dialog box, it will request as prompted.
  • Now press the Yes option.
  • In case the cursor of the mouse blinks, the black box will open.
  • Now type regedit. Now press the Enter key.
  • If you wish to take a backup, then select the error 12152 related keys as stated.
  • Now choose Export from the Main File menu.
  • Now choose the folder type and save it into the list where the client wishes to save their Internet Explorer backup keys.
  • In the File Name box, enter a name for a backup file.
  • Ensure that below the Export Range box, just enter a selected branch as chosen by the user.
  • Now apply to save the changes that you have done recently.
  • Together with the .reg file extension, the file is saved now.
  • For any concerned registry entries, take a backup into the Internet Explorer web browser.

Solution 9: Reset the QuickBooks Desktop Updates and Retry Getting Payroll Updates

If your QuickBooks Desktop is lacking the latest updates, it is quite likely that you may experience issues during payroll updates.

In order to fix this problem, you will be required to reset and then install the QuickBooks Desktop updates and then attempt to acquire the payroll updates with the help of the steps below:

  • Launch QuickBooks Desktop.
  • Now go to the Help tab.
  • Press the option, Update QuickBooks Desktop
  • Now navigate to the Update Now tab.
  • Now add a checkmark to the checkbox, Reset Updates. 
  • Now press the option Get Updates to notify QuickBooks to download all the updates at once.
  • Try to download again and install the QuickBooks Desktop updates to see if the payroll error is resolved or not.

Solution- 10: Run System File Checker

The system File check starts scanning and fixing the issues related to the system by going deep into the method.

Here are the steps to run the system file checker:

  • Launch the command prompt screen by entering CMD in the Start menu.
  • Now click Enter 
  • In the command prompt screen, enter SFC/Scannow.
  • Press Enter and allow the scanning process to move ahead.
  • You will get error-free results at the end.

Solution 11: Access the QuickBooks File Doctor to fix error 12152

QuickBooks File Doctor tool is a premium utility that you can use to fix the issue because of QuickBooks error code 12152.

To use this program, you can download it from the source directly or allow QuickBooks Tool Hub to complete its job with many other utilities like Quick Fix My Program, Clean Install Tool, QuickBooks Database Server Manager, etc.

To download directly, visit the legitimate source and look for the file doctor link. To begin using it, complete the installation and download. The same method applies to downloading QuickBooks Tool Hub. Visit Intuit's website and look for the tool hub's download link.

The downloaded file should be saved in a suitable and easily accessible location. After downloading, follow the on-screen instructions to begin the installation process. Next, correctly configure the tool hub. When you open it, you'll see many areas. The Company File Issues section contains QuickBooks File Doctor.

Solution 12: Use System Restore

In case none of the solutions stated above work and fail to fix the payroll error, then you need to try system restore as the last resort with the help of the steps below:

  • Start rebooting the system.
  • Now, sign in to the system with the help of the Windows admin credentials.
  • You now need to look for the option that displays the Restore System to the last time and date.
  • After it is complete, choose the above option, navigate back to the next tab, and press on it.
  • Now, go to the current one from the restore points list.
  • Now confirm the selection by again pressing the Next tab.
  • At the end, wait for the restoration procedure to finish and then reboot the system.

Final Words

We hope that after reading this article, all your queries regarding the topic of QuickBooks Payroll Error 12152 have been resolved. We have shared the causes, symptoms, effective troubleshooting steps, and related information in detail.

Still, it is quite possible that some of you may get stuck while resolving the problem or require professional guidance to deal with this problem. In such a scenario, you can reach out to our team of experts. Call us at +1800-961-4963.

Frequently Asked Questions

Q1: What are some examples of Payroll Errors?

Ans: Wrong employee data input and wrong tax filing are some of the common payroll errors that can lead to fines and financial problems.

Q2: Who is accountable for payroll issues?

Ans: The person who is handling the payroll in the organization is responsible for payroll problems. Issues can lead to financial or legal troubles, hence, accuracy is important.

Q3: Does rebooting the system resolve QuickBooks error 12152?

Ans: Yes. Rebooting the device when it displays any error may assist in resolving the problem.

Q4: What are the different QuickBooks Payroll Update Errors?

Ans: Here is a list of the different QuickBooks Payroll Update Errors:

  • QuickBooks Error 15240 
  • QuickBooks Error 12152
  • QuickBooks Error 15271
  • QuickBooks Error 17337
  • QuickBooks Error PS034
  • QuickBooks Error PS077 and PS032
  • QuickBooks Error 15270
  • QuickBooks Error PS038
  • QB Payroll Error PS033 
  • QuickBooks 12000 Series Errors 
  • QuickBooks Desktop Payroll Error PS107
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