Quickbooks Error 15215 while Installing Updates

  • January 16, 2024


QuickBooks Error 15215 is a common error code that users often come across when updating QuickBooks to the latest version or downloading payroll updates. This error typically occurs during payroll updates or maintenance releases. When encountered, it may cause the server error message to stop receiving or restrict user access. Users may also see the following error message on their desktop screens while attempting to download payroll updates:

  1. Server Not Responding: Problem Error 15215: QuickBooks could not verify the digital signature for the update file.
  2. Error 15215: Unable to verify the digital signature.

When Do You Get QuickBooks Error 15215?

We have seen in the past that customers get Error 15215 when they are installing updates or when they are doing payroll.

What is error 15215 in QuickBooks?

When attempting to download payroll updates in QuickBooks, users may encounter error 15215. This error occurs when there is a conflict with another application running on the system during the payroll upgrade process. It can be caused by a background application or software utilizing excessive bandwidth, resulting in this error. Additionally, if the firewall settings are configured to block QuickBooks from establishing a connection with the server, it can trigger error 15215.

An error message and description can be seen when this error occurs:

Error number: Error code 15215
Error name: QuickBooks Pro Error 15215
Description: Error 15215: Unable to verify digital signature / Incorrect Configuration of Microsoft Internet Explorer
Developer: Intuit QuickBooks Inc.
Applies to: Windows XP, Vista 7, 8
Possible Solution Clean junk files using disk cleanup, uninstall, and re-install QuickBooks.

Symptoms of QuickBooks Error Code 15215

Here are some signs that QuickBooks software is suffering from Error 15215:

  • Error code 15215 causes the termination of all active programs and applications.
  • Running the same program simultaneously may result in system corruption.
  • The error message "Error 15215: Unable to verify digital signature" is displayed.
  • Windows may exhibit slow and sluggish performance.
  • The system may respond slowly to mouse and keyboard inputs.
  • The computer may freeze after a fixed period.

Major Causes Behind Error 15215 in QuickBooks

There are several reasons why QuickBooks Error Code 15215 may occur:

  • Users may encounter this error when Microsoft IE is incorrectly configured.
  • QuickBooks accounting software performs signature verification on company files, and this error may occur if a file being downloaded during the update process fails to verify.
  • Incomplete or improper installation of QuickBooks can trigger this error.
  • The presence of viruses or malware on Windows can also cause this error.
  • Incorrect setup or a damaged download of QuickBooks desktop can contribute to the occurrence of this error.

Here is what one of the customers said when They Received Error 15215

Herewith is the error message although when I requested it to do updates it ran and said completed.

When starting QuickBooks it asks if you want to install updates – Yes it goes into a loop and re-asks the question. If say install later it starts and runs correctly. I have already tried checking TLS 1.0 and unchecking the others.

Steps to Fix QuickBooks Error 15215

  • If you are already logged in to your QuickBooks account log out.
  • Open Internet Explorer Tools: You have to open Internet Explorer tools and click on the advanced tab.
  • Check TLS 1.0: Under the Internet Explorer tools, you will have to check TLS 1.0 and Ensure TLS 2.0 is not checked.

Alternate Solutions to Fix The QuickBooks Error 15215

Method 1: Run QuickBooks Desktop as an Administrator 

  • Above all else, you need to guarantee that QuickBooks Desktop is shut. 
  • Presently, make right-click on your Desktop symbol and afterward pick “Run as overseer”. 
  • Then, you should click on Yes when you get this message “Would you like to permit this program to make changes to your PC?” 

Method 2:  Check and Verify TLS 1.0 Settings 

  • Right off the bat, you need to close QuickBooks and afterward open Internet Explorer. 
  • Presently, you should click on Tools and afterward select Internet Options. 
  • From that point onward, click on the Advanced tab. 
  • Then, you should click on Advanced Settings and discover Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 choices. 
  • Reset Internet Explorer Settings 
  •  Watch that the Use TLS 1.0 box is tick-checked. 
  • Guarantee that Use TLS 1.1 and Use TLS 1.2 are not checked. 
  • Presently, click OK and close Internet Explorer. 
  • At last, reboot your system and restart QuickBooks Desktop. 
  • Additionally, check for refreshes if accessible. 

Method 3: Restart Windows in Selective Startup 

  • The initial step is to close the QuickBooks. 

Presently, you need to choose Run and check for the following forms: 

  • Windows XP: Start > Run 

Windows 7 and Vista: Navigate to Start > All Programs > Accessories > Run 

Windows 8 and 10: Press Windows + R together. 

  • From that point onward, explore the top Run box and type MSConfig, click OK. 
  • You will see the Configuration Utility window. 
  • Presently, pick Selective Startup and uncheck the Load Startup things check box. 
  • Click on Save and afterward select OK. 
  • Then, you restart your PC. 
  • Then, at that point, open QB again and download the current assessment table. 
  • Open System Configuration Utility by following stages 1-4. 
  • Then, you need to check the Normal Startup box and click OK. 
  • At long last, restart your system once more.

Method 4:  Modify Internet Explorer Settings

  • Close the QuickBooks Desktop application if it is currently running on your Windows system.
  • Click on the Start button and type "Internet Options" in the search box.
  • From the search results, select "Internet Options" to open the Internet Properties window.
  • Scroll down to the Advanced tab in the Internet Properties window.
  • Look for the TLS options in the Advanced tab.
  • Ensure that the "Use TLS 1.0" option is checked, and the "Use TLS 1.1" and "Use TLS 1.2" options are unchecked.
  • Click on Apply and then OK to save the changes.
  • Restart your Windows system.
  • Try running the payroll update again after restarting to check if the issue is resolved.

Method 5: Reboot the system

Another method that QuickBooks users can try to resolve error 15215 is by rebooting the system. Sometimes, a simple system restart can fix various bugs, particularly those related to internet, network, or printing errors. By rebooting the system, it can help refresh the system settings and potentially resolve the issue.

Method 6: Re-configure Windows Firewall for QuickBooks Desktop

  1. Click on the Start button in Windows and select Control Panel.
  2. Navigate to the Windows Firewall section and click on Advanced Settings in the left pane.
  3. Select the New Rule option after clicking on the Inbound Rules option.
  4. Choose the Port option and click Next.
  5. Check the TCP option and enter the port number specific to your QuickBooks Desktop version.
  6. Click Next and select the Allow the Connection option.
  7. Click Next again and provide a name for this rule.
  8. Finally, click Finish to save the settings.
  9. Repeat the same set of instructions to create outbound rules.

 

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