QuickBooks Payroll Not Updating

QuickBooks Payroll Not Updating
  • January 24, 2024

This article resolves the common problem where QuickBooks Payroll fails to update without displaying any specific errors. QuickBooks desktop provides accurate payroll updates for taxes, forms, e-file, and e-pay options. If you've attempted manual updates but still facing error messages which requires a necessary QuickBooks payroll update then its time to fix the error. This guide offers a solution to resolve the 'QuickBooks payroll not updating' error. Read the whole article to understand better. 

What is the "QuickBooks Payroll Not Updating" issue?

The "QuickBooks Payroll Not Updating" problem is caused when the payroll update fails. Attempting to access payroll features triggers another error despite receiving a successful update message. The error states that the payroll is not updated in the last 35 days. This also disables certain features and prevents tax calculation and payroll tax form creation. To resolve this issue and restore full payroll functionality it's necessary to identify the associated error and implement the given solutions provided below.

Errors Related to QuickBooks Payroll Updates may include:

  • QuickBooks Error 15240: Update failure due to internet connection fluctuations or time zone setting errors.
  • QuickBooks Error 12152: Update failure caused by network issues leading to extended page loading times.
  • QuickBooks Error 15270: Update failure due to missing files.
  • QuickBooks Error PS032: Update failure due to incorrect or missing billing details.
  • QuickBooks Error 17337: Update failure due to incompatible internet settings or inaccurate SSL. 

Most Reported Causes of QuickBooks Payroll Update Errors

  • Unstable internet connection is the main reason because it is essential for updating the online applications.
  • Missing important data files can also lead to errors during payroll updates.
  • Necessary Windows and Microsoft components are also necessary for online application functionality. If it’s not there then also it can cause errors.
  • Errors during the payroll update or balance sheet reconciliation can as well trigger the update issue.

Top Solutions to Fix QuickBooks Payroll Update Error

Follow the mentioned solution steps to fix the Payroll Update Error in QuickBooks.

Solution 1: Allow Windows Permissions

  • Open the Windows Start Menu.
  • Type "file explorer" in the Windows Search.
  • Locate the QuickBooks executed file (QBW32.EXE) using the correct file path.
  • Right-click the file and choose Properties and go to Security > Edit > Add > Enter "Everyone" and select OK.
  • Check the box for Full Control and select OK in the Security window.
  • Select Add again > Enter "Users" > OK > Check the box for Full Control > OK.
  • Apply the changes and close the settings and choose OK. 

Solution 2: Upgrade the Payroll Version

  • Start by clicking on the Employee menu.
  • Now, you have to choose the Get Payroll Updates option.
  • Click on the option that says Download Entire Update and then click Update.
  • If the download is completed, a message will be displayed: “Your system has a new or payroll tax update installed. To read all changes you have to select the OK button.
  • Now click OK and in case it still doesn’t work, then you can rename the folder and add old at the end of its name (CPS CPSOLD.)
  • The statement will be updated again, after making these changes.
  • If it doesn’t work, then you can turn off User Account Control (UAC).
  • In case the User Account Control is turned off, then you can again try to download the update.

Solution 3: Adjust Internet Settings

  • Close QuickBooks Desktop and open Internet Explorer.
  • Click the Tools icon in the upper right corner.
  • Choose Internet Options from the dropdown menu.
  • Under "Advanced Settings" click on "Reset or Restore Defaults."
  • Click "Apply" and confirm with OK. Open QuickBooks.
  • Go to the Employees tab, select Get Payroll Updates.
  • Check Download Entire Update and click Download Latest Updates. Then wait for confirmation ("Download Complete").
  • Restart your system.

Solution 4: Register QuickBooks Desktop

  • Open QuickBooks Desktop.
  • Click on the Help menu.
  • Choose Activate QuickBooks Desktop from the dropdown.
  • Follow the on-screen instructions to verify your information.
  • Once it is verified then your QuickBooks Desktop will be registered.
  • Now update QuickBooks to the latest release.
  • Try to download the QuickBooks payroll update again. 

Final Words:

In conclusion, resolving QuickBooks Payroll Not Updating is important for seamless financial management. Also, addressing other errors quickly ensures uninterrupted payroll services. In case you’re facing any further issues then feel free to reach out to our dedicated experts who are ready to assist you. Reach out for personalized guidance. Our experts enable you to optimize QuickBooks functionality and maintain accurate payroll updates easily. 

To learn about How to Set up Payroll in QuickBooks Desktop, click here. Also, to get knowledge about other solutions, read our other blog on QuickBooks Not Calculating Payroll Taxes.


Frequently Asked Questions

Que: Why is my QuickBooks Payroll not updating?
Ans: Various reasons include poor internet connection, missing data files or issues with Windows components can lead to QuickBooks Payroll not updating. Ensuring a stable network and necessary files can resolve this. 

Que: What errors can occur during the payroll update process?
Ans: Common errors like 15240, 12152, 15270, PS032 and 17337 may arise during the payroll update. Each of them are attributed to specific issues like internet connectivity or missing files. 

Que: How can I fix internet-related issues causing the update error?
Ans: Modify Internet Explorer settings, reset defaults and ensure a stable connection before attempting payroll updates. 

Que: Is verifying and rebuilding data necessary for fixing the update error?
Ans: Yes, It helps in addressing potential data issues that might contribute to the QuickBooks Payroll issue. 

Que: Why should I register QuickBooks Desktop to resolve the issue?
Ans: Registering QuickBooks Desktop ensures proper resolution and also enables successful updates. You can activate it in the ‘Help’ menu. 

Que: What if I've tried all solutions and the issue still doesn’t resolve? 
Ans: If problem continues then our experts are ready to provide personalized assistance. Reach out to our Experts for support in resolving QuickBooks Payroll update challenges. 

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