QuickBooks Error 2107 revolves around the salary and compensation of the employees especially the Direct Deposit method of payment. This error interrupts the smooth process of transferring the salary of employees directly into their accounts.
QuickBooks payroll software by Intuit is a dream come true for bookkeepers as well as accountants as with this software in hand they can easily maintain the payroll system of the business without any hassle. The software is designed to provide accountants with the power to compile and complete all payroll activities with limited errors.
Its intuitive dashboard along with self-explanatory menu bars and tabs ensures that even novice accountants can use the software with ease. However, as with every software, QuickBooks Payroll software also ends up getting infected with errors which in the end halts the smooth workflow of payroll and sending salary of the employees.
The error that affects the flow of salary transfers is the QuickBooks Payroll Error. It stops the user from directly depositing the salary into the employee’s account. The QuickBooks error code is accompanied by an error message which might be similar to the following:
“Information regarding Direct Deposit is not wholly complete. Try to connect with your customer service agent at for instant aid. (Message Code 2107)”
Ensure that you are aware of the error code while reporting the error as this code, 2107, narrows down the area of issue because of which the problem has occurred.
What is the QuickBooks Payroll Error 2107?
QuickBooks Payroll error 2107 usually occurs when payroll cannot be sent. This error arises when users fail to transfer employee salaries via direct deposit or when downloading payroll data. Users experience issues with employee salary payments and direct deposits. This makes it difficult for business owners to deposit salaries directly into employees' bank accounts.
Here is the following error message that appears on the screen of the user:
“Error direct deposit information is incomplete. Message code 2107 QuickBooks”
Causes of the QuickBooks Error 2107
QuickBooks Error code 2107 is triggered for several reasons. Here is a list of the possible reasons for this payroll issue:
- Invalid security certificate.
- Internet connection issues.
- Payroll data is sent in multi-user mode.
- Network timeout preventing server access.
- Incorrect system date and time settings.
- Corrupted QuickBooks company file.
- Issues with security and firewall settings.
Symptoms of the QuickBooks Error 2107
Identifying the right signs of payroll error 2107 is crucial. It helps to implement the troubleshooting methods effectively.
- QuickBooks Error 2107 appears on your screen.
- The error freezes your computer or QuickBooks for a few moments.
- Your system will run slowly and respond gradually to mouse or keyboard inputs.
- Internet security and firewall settings cause issues.
- Accessing similar programs has crashed your system.
How to Troubleshoot QuickBooks Error 2107 in Payroll?
The QuickBooks error 2017 payroll problem can be resolved with several solutions. Here are the solutions for a better understanding:
Solution 1: Run the System File Checker
- To fix the QuickBooks Payroll error code, first press the Start button.
- Now click press Windows + R keys together. The permission dialogue box will open. It will open the Search box.
- Now click the Ctrl + Shift keys together. The permission dialogue box will open.
- Press Yes, and click Enter. A black screen window will appear.
- Enter SFC/Scannow in the black box. Now click Enter.
- The system file will search for problems. It will fix them automatically.
- Lastly, start the system again. Check if the error is fixed or not.
See this: How to Fix QuickBooks Error 12031
Solution 2: Start Checking the Windows Registry
A corrupted Windows registry causes the error 2107. To fix it manually, follow these steps:
- Click the Start button and type Command in the search bar.
- Press and hold Ctrl+Shift on the keyboard, then click Enter.
- A permission dialog box for Windows Update will appear.
- Click Yes. A black box with a blinking cursor will open. Type regedit and press Enter.
- In the Registry Editor, select error 2107.
- Click Export in the file menu.
- Choose a folder to save the QuickBooks backup key and name the file, e.g., "QuickBooks Backup."
- Save the file with the .reg extension.
This will back up your QuickBooks registry entries and fix the issue.
Solution 3: Checking for the Windows Update
Outdated Windows can cause error 2107 and affect your system. Regular updates are necessary.
Follow the steps below to update Windows:
- Click the Start button and enter Update in the search box.
- Press Enter.
- The Windows Update dialog box will appear.
- If an update is available, click Install update.
Solution 4: Use the Windows System Restore
The system Restore option helps to resolve the QuickBooks Payroll error 2107.
Follow the steps below:
- First, to resolve the payroll error, go to the Start button.
- Now click the Windows + R keys together and open the Run box.
- Enter system restore in the search field. Click Enter.
- Choose the System Restore option and type administrative details if required.
- A set of instructions will appear on the screen.
- Lastly, start the system again. This will fix the error code 2107 in QuickBooks.
Solution 5: Temporarily Turn Off Your Antivirus
If the previous steps did not resolve error code 2107, try turning off your antivirus. Antivirus or third-party security software can sometimes cause issues in QuickBooks.
To disable the antivirus, follow the steps below:
- Right-click the antivirus icon in the taskbar.
- Select the Turnoff protection option.
- Check if the payroll error persists after disabling the antivirus.
Solution 6: Activate the Single-User Mode
Make sure to enable single-user mode in QuickBooks when sending payroll data. QuickBooks Error code 2107 occurs if multiple-user mode is enabled. QuickBooks has a lock-out system in multi-user mode, preventing other users from accessing the payroll feature at the same time.
To change to single-user mode, follow these steps:
- Go to the File option.
- Now press the tab and Switch to Single-user mode.
You may read this: How to Setup Multi-user Mode in QuickBooks Desktop?
Solution 7. Download the Current Payroll Tax Table Updates
Your QuickBooks application needs the latest payroll tax table for paycheck calculations. Ensure you have downloaded the latest payroll tax table updates. QuickBooks Online updates the tax tables automatically. For other versions, Intuit recommends updating the tax table before each payroll.
Here are the steps to download the current tax table updates in QuickBooks Desktop:
- Open your QuickBooks Desktop account.
- Choose Employees.
- Press the Download Entire Update checkbox.
- Choose Download Latest Updates.
- When the download is over, an information screen will appear.
Let’s move ahead to explore the causes and symptoms of this QuickBooks payroll error.
Final Words
QuickBooks Payroll error 2107 can occur for several reasons. Resolving it is easy once you identify the cause and apply the correct solution. If the error persists or you cannot use the software, contact our QuickBooks Payroll Support team for professional help.
Frequently Asked Questions
Q 1: Can QuickBooks Error 2107 prevent me from processing payroll?
Ans: Yes, QuickBooks Payroll Error 2107 can prevent you from updating payroll or processing paychecks, as the error typically occurs during payroll updates or when communicating with the server.
Q 2: Does Error 2107 in QuickBooks Payroll affect my payroll data?
Ans: No, QuickBooks Error 2107 does not directly affect your payroll data, but it can prevent you from processing payroll. The issue must be resolved to continue with payroll processing.
Q 3: Can antivirus software trigger QuickBooks Error 2107?
Ans: Yes, sometimes antivirus or firewall settings can block QuickBooks from connecting to payroll servers, leading to Error 2107. Try to disable these temporarily to see if the error is resolved.
Q 4: How do I update QuickBooks to fix QuickBooks Payroll Error 2107?
Ans: To update QuickBooks Desktop, go to Help > Update QuickBooks Desktop and select Get Updates. Once the update is complete, restart QuickBooks and check if the error is resolved.
Q 5: What should I do if QuickBooks Error 2107 persists after trying to fix it?
Ans: If the issue continues, contact QuickBooks Support for further assistance or consult customer support who can provide personalized help.
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