There Was a Problem in Synchronizing your QuickBooks License

Synchronizing your QuickBooks License
  • February 1, 2024

Unable to Sync License QuickBooks Issues

QuickBooks users sometimes struggle to sync the license issue and it leads to major problems. It usually happens when the user tries to sync the permit info. Stay in tune with this article at the end to get complete information on "How to fix unable to Sync License QuickBooks" including all related information.

"There was a problem in synchronizing your QuickBooks license data, while using sync license"

The Problem in Synchronizing Your QuickBooks License Data, While Using Sync License

It is a common problem that QuickBooks users encounter at times. This error is faced while the user tries to sync the license data. It crops up with the statement “There was a problem in synchronizing your QuickBooks license data with Intuit. Please try again later.”

Reasons for QuickBooks Sync License Error

  • Damaged or missing files or components.
  • Connectivity error in data transfers.
  • Firewall or Internet Security is blocking the sync.
  • Missing data after an update is applied.
  • Running Verify Data ends with a data damage message.
  • Opening a program list takes longer to open than usual.
  • Pulling up a form or report displays incorrectly.

Syncing License issues with QuickBooks may be caused by the following factors

The following factors may lead to license mistakes in QuickBooks desktop:

  • The recent QuickBooks upgrade might not work with the OS.
  • Important QuickBooks files could be damaged by an improper update procedure.
  • The firewall might be preventing QuickBooks from connecting to the server, which would explain the Sync License issue.
  • A file mismatch or corruption in the system program files are examples of ancillary cause.
  • The Sync license issue may also become more serious due to specific network-related issues.

There are some common symptoms associated with the Sync License Issue

  • Frequent freezing of the system.
  • Upon being launched, QuickBooks immediately crashes.
  • When attempting to sync data, error messages or warnings appear, such as Sync License Error or License Expired.
  • No connection could be made to the server.
  • Due to sync license concerns, it is impossible to view or retrieve important financial data.
  • Data discrepancies that could lead to inaccurate financial reports and analyses between QuickBooks and the third-party application.

To avoid inaccurate financial reporting and other legal and financial problems, it is important to handle QuickBooks sync licensing issues as soon as possible. Updating licensing, reinstalling the software, or contacting technical support may all be necessary to fix sync license problems.

How to Resolve Unable To Sync License Data QuickBooks?

There are several solutions recommended by Intuit to resolve this problem. If your problem gets resolved following the first solution no need to opt for the other solutions. Follow the sequence of solutions provided by Intuit.

Please make sure to confirm the date and time settings on your computer are correct before you proceed to the solutions.

1. Method One: Check and Ensure The Correct License and Product Number

The user has to check and ensure the correct License and Product Number. To do this, you have to perform the below steps:

  • In the first step, you have to open your QuickBooks
  • Then, press the F2 key
  • Now, the product information window will appear on your screen 
  • Check  your product number, license number, and product name
  • You can also view the release at the end of your product name.  

After this, you have to view the edition in the File section. The list is sorted including the earlier version also.

2. Method Two: Rename the EntitlementDataStore.Ecml File

Another way to resolve this error is to rename the EntitlementDataStore.Ecml File with the following guidelines: 

The initial step is to check the entitlement client folder must be a hidden folder. Then users might be required to display all hidden folders and files to view and ensure all files utilizing the windows before implementing the below steps. The user has to check out how to display the hidden folders and files. 

Case 1: For window 10 users

  • Firstly, you have to open your System tray 
  • Hit the click on the Folder icon to initiate the File Explorer
  • Then, choose the View tab option and click on the Hidden items 
  • At last, it will appear on your screen 

Case 2: For Windows 8.1 & 8 users

  • Press the Window + E keys together for a while to introduce the File Explorer
  • Hit the click on the View tab 
  • Then, you have to select the file extensions and hidden products

Case 3: If you want to search files in Windows 8, 8.1 and 10

  • From your keyboard, press the window + E simentenously to launch the Windows Explorer
  • Then, you have to press the Ctrl + F keys together to choose the search box 
  • In any case, if you don't remember the complete file name then you have to try to enter the part of the file name
  • If you only remember your file extension then you have to substitute an asterisk for that specified file name and then enter the extension also 
  • At last, the results will appear on your screen. 
Point to be Noted: The similar file might be appear in multiple folders. The same file appears many times with different file extensions also. 

Follow the below-mentioned instructions to rename the EntitlementDataStore.Ecml file

Note: The Entitlement Client folder is hidden. You may need to Display hidden files and folders or search for files using Windows before performing the following steps.

  1. On your keyboard, press Windows+to open the Run command.
  2. Copy and paste the path C:\ProgramData\Intuit\Entitlement Client, then press Enter.
  3. Right-click on the folder v8, then select Rename.
  4. Rename the folder to v8(OLD).

3. Method Three: Check and Verify The Internet Connections 

Sometimes issues appear due to improper connectivity. Check your internet connectivity and other networks in the correct manner 

  • The first thing you have to do is open your QuickBooks 
  • Then, go to the Help menu and choose "Internet Connection Setup"
  • Now, you have to select the "Use my Computer's internet connections settings" 
  • Hit the click on the Next button 
  • After this, you have to choose "Advanced Connection Settings" and all internet options will appear on your screen. If you find any issue then correct it manually.

4. Method Four: Reset The Internet Explorer Settings

The best way to resolve this error is to reset the Internet Explorer settings 

  • First of all, close all open windows and programs section 
  • Then, open the "Internet Explorer" option and open the Tools
  • Hit the next click on the Internet option 
  • Now, you have to choose the Advanced tab 
  • Go to the Reset Internet Explorer settings dialog box
  • Then, click on the Reset option 
  • Users must be sure that they want to reset the Internet Explorer settings 
  • Click on the Reset option 
  • Once you apply the default settings, then hit the close button
  • At last, restart your system to check whether the issue is resolved or not 

In any case, if Internet Explorer won't open or is unable to load the page then it might happen due to an add-on which means interfering with the process. 

To fix this issue, you need to locate your processor speed with the following guidelines:

  • Click on the Start menu
  • Choose Settings and then click on the System
  • From the drop-down menu, you have to choose the "About" option
  • Open the system specification and view the system type
  • Now, you have to check the processor speed and you are all done with this program

5. Method Five: Internet Connectivity is Not Blocked by The Firewall

Make sure your internet connectivity is not blocked by the firewall. If it's blocked then you have to set up the firewall setting with the following steps:

  • Firstly, you have to add the firewall port exception for the QuickBooks 
  • Then, you have to open the Windows Start menu 
  • Click on the "Windows Firewall" and the new window will appear on your screen 
  • After this, choose the Advanced settings 
  • Hit the right-click on the Inbound rules and choose the Port
  • Click on the Next button and make sure TCP is chosen.

6. Method SIX: Use the QuickBooks Database Server Manager

An alternate solution to resolve the "Unable to Sync QuickBooks License" problem is by utilizing the QuickBooks Database Server Manager to establish a connection with the server. This tool is highly efficient and aids in the smooth administration of a multi-user network.

  • Firstly, download and install QuickBooks Database Server Manager (QBDSM).
  • As a next step, the QBDSM needs to be configured. The steps are given below.
  • Click on the Start button and search for "Services" in the search tab.
  • Search for "QuickBooksDBXX" (XX represents the version number).
  • Proceed to the General tab.
  • Locate the "Service status" and if it shows as running, click on the option to stop it.
  • Then, go to "Startup type" and select "Automatic".
  • Move to "Logon" and choose the "Local system account".
  • Once the local system account is selected, navigate to "Recovery" and click on the option to restart the service for the first failure, second failure, and subsequent failures.
  • Afterward, go back to the General tab and click on "Start".
  • This will restart the Database Manager.

7. Method Seven: Check for Network issues using the File Doctor Tool

Network issues may be the root of the QuickBooks Sync problem. The QuickBooks File Doctor tool may be useful in this situation.

  • Installing QuickBooks Tool Hub is the first requirement for using the tool.
  • Run the program after installing Tools Hub.
  • Then you have to go to the Company File issues.
  • Then select Run QuickBooks File Doctor from the menu.
  • Now use the program to check the system for any network-related problems and resolve them.
  • Any network problems that cause the Sync License problem in QuickBooks will be identified by the tool and will be automatically fixed.

8. Method Eight: Configure the Firewall

Users should verify that the Firewall is not preventing access to QuickBooks. You have to follow the steps that are mentioned below to configure the firewall.

  • From the start menu, you have to select Firewall and then you have to click Advanced Settings.
  • Click on Port here, then you have to select Inbound rules with the right click.
  • Add the following ports after selecting the TCP option:
    • 8019, XXXXX (XXXXX is the port in QuickBooks Database Server Manager) for QuickBooks 2019 users.
    • For those who are using QuickBooks 2018: 8019, 56728, 55378-55382.
    • For users of QuickBooks 2017: 8019, 56727, 55373–55377.
    • 8019, XXXXX (XXXXX is the port in QuickBooks Database Server Manager) for QuickBooks 2019 users.
    • For those who are using QuickBooks 2018: 8019, 56728, 55378-55382.
    • For users of QuickBooks 2017: 8019, 56727, 55373–55377.
    • 8019, XXXXX (XXXXX is the port in QuickBooks Database Server Manager) for QuickBooks 2019 users.
    • For those who are using QuickBooks 2018: 8019, 56728, 55378-55382.
    • For users of QuickBooks 2017: 8019, 56727, 55373–55377.
  • Press the Next tab once you have selected the correct port.
  • Give the rule a name and then click Finish.
  • For Outbound rules, you have to repeat the steps

9. Method Nine: Perform a clean install

Try performing a clean installation of QuickBooks if none of the above-mentioned work. To do this, you must first uninstall QuickBooks and then reinstall it. Before doing this, be careful to back up your company file.

At times there comes a scenario in which multiple staff need to work in one company file and need access to the same QuickBooks file at the same time. If you have the same need in your business, you will need to have at least two QuickBooks licenses - one for each person simultaneously accessing the company file.

When you have the additional licenses, you can set up a second PC to see the first through a wireless or wired network. Once both computers are linked by the network, share the database with both Windows users. On the computer you accessed QuickBooks first:

Go to Help>Manage My License>Sync License Data Online
So that the original license takes care of the stuff you have a second license attached to it. Also, you will have to switch to multi-user mode by going to the: File>Switch to Multi-User Mode

Add A User License to Your QuickBooks Software

  • Licenses can be purchased if multiple users need access to a QuickBooks Desktop company file.
  • A company file can be opened by up to 5 users simultaneously with QuickBooks Desktop Premier and 3 users with QuickBooks Desktop Pro.

In addition, QuickBooks Desktop Enterprise Solutions allow up to 30 users to work simultaneously on a company file. To find out if Enterprise is right for you, or to find out about any active promotions, contact our sales team at 1-800-961-4963.

You can find out how many user licenses you have by following these steps:

  • Press F2 to open the Product Information window in QuickBooks.
  • The number of User Licenses can be found in the upper left corner.
  • Each time QuickBooks is installed, repeat the process.

You can find current pricing information for adding users by clicking the following link:

  1. In QuickBooks, go to Help then select Manage My License and Buy Additional User License.
  2. Select the Add Seats Online link for current pricing.

To Purchase Additional User Licenses:

  1. Go to Help, then select Manage My License and Buy Additional User License.
  2. NOTE: If a Buy Additional User License is not available, your QuickBooks may already have the maximum number of users.
  3. You can buy additional licenses either online or by phone on the next page. You will be given a phone number to contact Intuit if you choose the phone option. If you choose to buy licenses online, you will be taken to a new page where you can choose the number of licenses you would like to purchase.
  4. When installing QuickBooks Desktop on additional computers, ensure that you have purchased the corresponding number of licenses. You can use the same license and product numbers that were used during the initial installation of QuickBooks Desktop.
  5. After installing, follow the prompts to activate QuickBooks Desktop.

Another option to update your QuickBooks Desktop license information is to select "Sync License Data Online" after navigating to the "Help" menu and selecting "Manage My License". This will allow you to update your license information online, provided that the computer has internet connectivity.

If you need to install QuickBooks on a computer that lacks internet connectivity, you can still update your license information manually. To do so, navigate to the "Help" menu and select "Manage My License" and then "Buy Additional User Licenses". You can then use the phone option to enter the validation code that you received when you acquired your additional license.

Need Professional Help?

If you get stuck anywhere in the process, feel free to get in touch with the SMB QuickBooks Technical Support Team, Which is available 24/7 on

Frequently Asked Questions

How can I remove the Entitlement file to resolve the sync license QuickBooks issue?

Firstly, open the window start menu then go to the search bar and write the “RUN” option Then, open the Run and write Type C:\ProgramData\Intuit\Entitlement Client\v8. Hit the Enter key and locate the EntitlementData. After this, open your QuickBooks file and then go to your company file. Perform the screen guidelines until you get access to register the QuickBooks.

How can I verify the number of licensed users and sync licensed data online after fixing the unable to Sync License QuickBooks issue?

Go to the help menu and then choose the “Manage My License” option. Hit the click on the “Sync License data online” option. Again, open the “Manage My License” menu and then buy the additional user license. All details will appear on your screen and then be verified by the license user.

What is the best way to Check and Repair the Sync Licensed QuickBooks Error?

The thing you have to do to check and verify the entered license and product number correctly. After ensuring all details, if an error still appears on your screen then rename the “EntitlementDataStore” or check the Internet Explorer setting. Before proceeding with any troubleshooting, check the internet connectivity because a longer time is the major reason behind the sync license issue.

How do update my QuickBooks Desktop license?

QuickBooks Desktop for Windows

  • Open QuickBooks Desktop and go to the "Help" menu at the top of the screen.
  • Select "Manage My License" from the drop-down menu.
  • Click on "Change My License Number" and then select "Next."
  • Enter your new license number and product code in the appropriate fields, then click "Next."
  • Follow the prompts to complete the activation process.

How Do Activate my QuickBooks Desktop license?

  • Open QuickBooks Desktop and click on the "Help" menu at the top of the screen.
  • Select "Activate QuickBooks Desktop" from the drop-down menu.
  • Enter your license number and product code in the appropriate fields, then click "Next."
  • Follow the prompts to complete the activation process.

How do I fix a QuickBooks license error?

Run the QuickBooks Install Diagnostic Tool to fix common install issues.

  • Select Installation Issues from the QuickBooks Tool Hub.
  • Run the QuickBooks Install Diagnostic Tool.
  • Activate your data file after you restart your computer and start QuickBooks Desktop.

Why is QuickBooks not syncing between computers?

To synchronize files between two computers, you need to ensure that both computers are connected to the same network and that the correct installation options have been set for each of them. The most effective approach is to uninstall QuickBooks on both PCs and then reinstall it with the appropriate options.

How do I fix the QuickBooks Sync Manager error?

There are various potential reasons for the malfunction of QuickBooks Sync Manager. These may include having an outdated version, facing connectivity problems, encountering firewall restrictions blocking Sync Manager, experiencing a corrupt or damaged company file, encountering compatibility issues with QuickBooks, having the Sync Manager service not running, or facing user account-related issues.

Why is QuickBooks Sync Manager not working?

There are a few reasons that can stop QuickBooks Sync Manager from working:

  • Connectivity error in data transfers.
  • Damaged or missing files or components.
  • You are missing QuickBooks Sync Manager Updates.
  • Internet  Security or firewall is blocking the sync.
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