How to Fix QuickBooks Unexpected Error 5?

QuickBooks Unexpected Error 5 usually occurs when the QuickBooks Database Service Manager cannot access the file location due to file corruption, network problems, or incorrect user permissions. When you are prohibited from accessing the file location, this may occur.

The unexpected 5 error is a QuickBooks database service issue. It occurs when the database service user lacks permission to access the file location.

The error displays as follows:

QBW File Error: “Got unexpected error 5 in call to NetShareGetInfo for Path”

Other warning messages related to this error are shared below:

Such database issues arise because of invalid entries in the Windows registry. Often system configuration problems can trigger such issues too.

The netsharegetinfo error 5 indicates an active application issue in QuickBooks. Users often experience this error when saving the company file. Several factors trigger this error.

To learn more about the error, the factors that trigger the issue, and the troubleshooting steps, read the entire article carefully.

Let us begin with the causes of this database error.

How to Fix QuickBooks Unexpected Error 5?

Below are the mentioned solutions to resolve the QuickBooks Unexpected Error 5:

Solution 1: Provide File Sharing Access

QuickBooks Unexpected error 5 occurs when you lack access to the option of file sharing. You can delete this issue by:

• Launch the file explorer.
• Find the folder that has the company file.

• Press right-click on it and then navigate to the Properties option.
• Choose the Sharing tab option.

• Choose the Sharing tab option.
• Click Apply and then press OK to save the changes.

Solution 2: Turn off User Account Control in Windows

User account control offers security by performing the required changes in the computer to keep away any threats to it. But, it can be the cause of why you witnessed unexpected error 5 QuickBooks. Hence, shut it to fix the related issue:

• Press the Window + R to open the run window.
• Now, type the control panel and click on the OK button.
• After opening the control panel Navigate to the User Account option.

• Choose Change user account control settings. Now click Yes.
• You will see a slider. You need to drag it down to never notify.

• Lastly, click Okay.
• In case the error is fixed, navigate back and then switch UAC on, it safeguards the system.

Solution 3: Remove and Create a User Again

When you erase a user and then recreate the user, it resets all other changes made or the settings. Not to mention, it makes the user account new and free of any errors.

Delete the user account:

• Open QuickBooks.
• Now navigate to the Company Section.
• Press on Users.
• Select Set Up Users and Roles.
• You will get a list of all the users. Now choose the user you wish to delete.
• Press Delete and confirm.

Recreate user profile:

• Navigate to the Users and Roles tab.
• Select New and type the right username for the particular new user.
• Provide a new and secure password.
• After it is complete, add roles for the newly created user profile.
• Press OK.

Solution 4: Uninstall QuickBooks and then Reinstall QuickBooks

The online accounting program, QuickBooks, is known for having flaws and faults, such as QuickBooks Unexpected Error Code 5. Reinstalling the software after deleting it will easily remove these. Before doing this, make sure you have the product and license number on hand. Once the application is reinstalled, you will be required to log in.

• Click Windows + R to open the particular Run command.
• Enter appwiz.CPL in the field.

• Find QuickBooks and press right on it.
• Click Uninstall. Make sure you do the same for all the files concerning the software.
• Next, navigate to the official Intuit website.
• Now Download QuickBooks and then sign in with the product and license number together with other details.

Solution 5: Update QuickBooks Point of Sale

When you use an old QuickBooks version, you witness many issues like QuickBooks unexpected error 5. It is important to update the application by implementing the steps given below:

• Operate POS with admin credentials.
• Now open the Help menu. Now choose the option software update.
• Select the update preference.
• Next, in the tab for general, click on the option, Automatically Download Updates.
• Click Okay.

Solution 6: Download and install QuickBooks file doctor

QuickBooks File Doctor is a tool that authenticates the damages and repairs them with the help of some clicks, smoothly.

• Begin by downloading QuickBooks Tool Hub from the official Intuit website.
• Now install the QuickBooks application with the help of the instructions presented on-screen.
• Post this, open the software, and navigate to the company file issues.
• Press on Run QuickBooks File Doctor.

• The tool will begin scanning and repairing.
• It will take some time based on the size of your particular company file. Make sure you do not interfere.

Easy Migration of QuickBooks Enterprise to QuickBooks Online

What are the Causes that Trigger the Unexpected Error 5 in QuickBooks?

Several causes can trigger the “Got unexpected error 5 in call to netsharegetinfo for path”:

• Your QuickBooks software is not installed correctly.
• In case the system is under malware attack or virus attack, the error may arise.
• The current Windows User account lacks permission to operate.
• The system experienced a forced or improper shutdown.
• There are invalid entries in the Windows Registry.
• The registry entries or system files got erased by mistake.
• The download location of the POS update is not valid.

How to Import Excel Journal Entries into QuickBooks? [Solved

Final Words

We understand the hesitation you feel when an error like QuickBooks unexpected error 5 appears and you are unsure of how to fix it. This is why, we present to you these straightforward and hassle-free solutions to fix problem 5.

Get in touch with the support staff if you require any additional help. Our specialists are at your disposal all day long.

Frequently Asked Questions