QuickBooks Cannot Communicate With the Company File
QuickBooks business management software is designed to ease all the accounting operations of a business at times faces technical and functional issues. One of the common errors that QuickBooks users face is that – cannot communicate with the company file due to firewall issues. When you attempt to open the company file you encounter this problem.
Root Causes of the Error
This error can occur due to the following reasons:
- A firewall is installed on the network
- The connection to the server has been lost or is not set up properly
- The QuickBooks Data Base Server Manager is not running on the server
How to Resolve the Error?
- QuickBooks File Doctor: Use the tool developed by Intuit that easily diagnoses and fixes the error instantly.
- Download and Install the QuickBooks File Doctor.
- Install and run the tool.
If you are unable to use the File Doctor or if the error persists after using the tool you can follow the further solutions recommended by Intuit.
Manual Network Troubleshooting
A. Update your QuickBooks software to the latest release
Go to the Update to the Release page to select and follow the instructions for the update options
- Manual Updates
- Automatic Updates
B. Configure QuickBooks files for Firewall or Security Software
- Go to the Firewall and Internet security for updates and the network access page to view the exceptions needed.
- Pursue the instructions from the website of your firewall maker to configure your firewall to allow Internet access to the QuickBooks files on all computers.
C. Check permissions to approach the company file
- Arrange the folder permissions to share the company files webpage to that verify permissions are starting properly.
- If you need to set permissions for QuickBooks, go to Set Windows access permissions to share company files page for instructions.
D. Scan the Company Files
Scan the entire folder where the company file is stored to create the Network Descriptor (ND) file. The *.nd file stores information about the computer that is hosting the file.
E. Verify hosting on your computers
In a network environment, the computer (server) with the QuickBooks Database Server Manager installed needs to be the only computer with the hosting feature turned on. Scanning the company files turns to host on.
Contact the Technical Team to Fix This Issue
If the problem persists without delay report it to the QuickBooks customer support number to resolve the issue instantly. The Intuit-certified Proadvisors are approachable via various modes like phone support, email support, live chat, etc. Sometimes due to some valid reasons, you fail to reach the support professionals. In such a scenario, you can contact other reliable agencies.
Choose the QuickBooks ProAdvisor Support number for resolving your firewall issue. It is an independent technical support provider for QuickBooks accounting software and peripherals. It houses experienced and knowledgeable professionals who with their combined skills help to resolve the issues.
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