QuickBooks Connection Has Been Lost

  • January 7, 2024

Went over an irritating spring-up message expressing "The connection to the company file has been lost. QuickBooks should close right away. Any unsaved information should be reappeared" and don't have the foggiest idea how to manage it. Indeed, there can be various hidden reasons causing connection issues. Regularly while working with the company file, such errors unexpectedly show up and prevent the whole working interaction. Trouble in getting to the company file may prompt such sort of error. Likewise, if the system goes to rest mode, then, at that point you can wind up in this error. On the other hand, if the inward organization card of a system is set to go into the rest mode after a specific timeframe, then, at that point it may prompt the lost connection issue.

About the “QuickBooks Connection has been lost”

The error name itself shows what is the issue here. It's anything but an error that seems when the product loses the connection to the company file. This may wind up shutting the product right away. Also, if the information is unsaved, it probably won't be recuperated and you may need to reappear it. This demonstrates that the product won't get to the company file anymore or a specific segment of the company file. This issue is like an Abort error, where the product can't change or continue to the company file in the middle of the interaction. This likewise damages the QBWUSER.INI file. There can be different elements causing this issue, which will be examined later in this article. Along these lines, try to peruse further.

If you are facing difficulties while accessing your company file of yours then it might cause the error given below, while you try to use or open the QuickBooks Desktop.

Close the QuickBooks immediately. Data that is unsaved have to be entered again.”

What is QuickBooks Connection has been Lost Error?

When attempting to open and utilize QuickBooks Desktop, users may come across an error that prevents access to the company file. This error message states: "Connection has been lost to QuickBooks."

The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered.”

This description explains that users might face difficulties opening the company file due to network connectivity errors. To resolve the problem, users can follow some quick tips, which include:

  1. Start the Database Server Manager again
  2. Transfer the file to another folder
  3. Shift the Power Saving option to Never

Signs and Symptoms of Connection Loss Error in QuickBooks 

To distinguish the error, the beneath signs and side effects would work: 

  • If the QuickBooks programming shows the error while opening or is closing down frequently with an unrecoverable QuickBooks error, then, at that point, this error is plausible to occur. 
  • If the system is being closed down often without getting any error message. 
  • On the other hand, you observe the product getting ended from Windows 8. 
  • If the product abruptly quits working and an error message springs up on the screen. 
  • Another sign can be if the system is arbitrarily smashing.

What Causes Error message: Connection Has Been Lost? 

  • This error can be caused if the company file is put away on another system or a compact drive and the connection to the capacity gadget is upset. 
  • Another factor causing the issue can be if the force of the executives' settings in Windows enacted the rest or hibernation mode on the system having the company file. 
  • You can likewise face such an issue if more than one system in an organization is arranged to host the QuickBooks company file. 
  • In case, if the systems in a multi-client installation are running various renditions of QuickBooks. 
  • If the information in the company file gets damaged in some way or another. 
  • If you utilize an independent system 

There can be two or three elements causing this issue, out of which we have enrolled a portion of the normal ones below: 

  • Any antivirus hindering the QuickBooks desktop. 
  • Or then again if the QuickBooks company file got defiled. 
  • You may likewise confront specific issues if the envelope where the company file is saved requires some extra authorization. 

Fast Tips Before Resolving the Error 

Before you hop on to the nitty-gritty methodology to dispose of the QuickBooks connection loss issue, here we have a couple of fast tips that could assist you with disposing of the error effortlessly: 

  • You can restart the database server manager. 
  • Moving the file to an alternate organizer. 
  • The setting power-saving choice to never. 
  • If t you are utilizing only one PC, then, at that point you can complete the beneath steps: 
    • The organizer where the company file is put away might require additional authorization. 
    • Any outsider programming like antivirus may repudiate QuickBooks bookkeeping programming
    • If the QuickBooks company file itself is bad.

Steps to Prevent QuickBooks Network Connection Failures

To prevent QuickBooks' The connection to the company file has been lost message, follow these steps:

  • Check for QuickBooks Updates: Ensure that you have the latest updates for QuickBooks. To do this, press F2 while in QuickBooks to access the Product Information window and check the current version.
  • Administrator Access: Make sure you are logged in as an administrator to perform the update. Also, verify that your computer meets the minimum system requirements to run QuickBooks to avoid encountering connection errors.
  • Check Compatibility: If you're using an older version of QuickBooks Desktop, ensure that the company file you are trying to open is compatible with your version. Newer company files may not be accessible in older versions.
  • Rebuild Company File: Attempt to rebuild the company file on the local network and create a backup at designated locations to ensure data integrity and avoid potential connection issues.
  • Copy Company Files Locally: For better performance, sign off all users from QuickBooks and copy the company file from the server system to a local location on your computer.
  • Enterprise Company Files: Note that enterprise company files are exclusive to QB Enterprise Edition. Pro/Premier company files should not be opened in other accounts.

Solutions of QuickBooks Connection Has Been Lost Error

Solution 1: Restart QuickBooks

To resolve this issue, Be advised to get the QuickBooks restarted.

Solution 2: Restart Your System

If the first method won't work then consider to give a Try to Restarting your system

Solution 3: Use QuickBooks File Doctor

Using QuickBooks File Doctor to resolve the issue

  • First of all, get the QuickBooks File Doctor downloaded and installed
  • Then click twice on the icon of the tool, present on the desktop, to launch it
  • Check the results
    • If No problem is detected in your Company File, then it means that the company file doesn’t have any issue and it is OK. In case the error still appears then get the data of your company file verified and if required rebuild it.
    • If data damage is detected by the tool, then:
    • Try repairing the file. You will be able to know from toll whether it has fixed your file or not
    • Then make sure that you restore the company file that is been backed up recently
    • You can also try QuickBooks Auto Data Recovery to get back the lost data

If the connection of your computer is done through the network and the data file is been stored in another computer

  • There are chances that your network connection is unstable
  • The folder where you have saved the file may require additional permission
  • Access to the network is prevented by the firewall
  • Power saving mode is on

Solution 4: To fix general QuickBooks errors, use the Quick Fix My Program tool

The Quick Fix My Program tool can fix general errors and glitches that lead to errors like "QuickBooks Connection Has Been Lost." Before running the tool, make sure QuickBooks is closed.

  • Download QuickBooks Tool Hub: Click the link provided HERE to download QuickBooks Tool Hub.
  • Save the Installer File: Save the Tool Hub installer file to a location where you can easily find it after the download is complete.
  • Install QuickBooks Tool Hub: Once the download is finished, navigate to the download folder and double-click on the QuickBooksToolHub.exe file to start the installation.
  • Agree to Terms and Conditions: When prompted, agree to the terms and conditions, and then follow the on-screen instructions to complete the installation process.
  • Run QuickBooks Tool Hub: Look for the QuickBooks Tool Hub desktop icon and run the program. In the tool, go to the "Program Problems" tab, and select the "Quick Fix My Program" tool.
  • Repair QuickBooks: Allow the tool to run, and it will automatically diagnose and repair issues with QuickBooks.

Solution 5: Host Multi-user Access:

Make sure that your server is running in multi-user mode and your workstation is running in single-user mode.

  • Go to the Workstations: On each workstation, other than the hosting computer, open QuickBooks and click on the "File" menu.
  • Select Utilities: From the File menu, choose "Utilities."
  • Check for Host Multi-User Access: Look for the option "Host Multi-User Access" in the Utilities menu.
  • Disable Multi-User Access: If you see "Stop Hosting Multi-User Access" listed, click on it to disable multi-user access on that particular workstation.

Solution 6: Check the Portable drive:

It is generally recommended to save your company file on the local drive of your computer. It is not advisable to work on the file while it is stored on a portable device such as a USB drive or external hard disk. If you choose to proceed with this method, be aware that there are potential risks involved.

When you store your company file on an external storage device, it's essential to ensure that the drive is properly connected and functioning. Additionally, there are other factors to consider when accessing the file from a location other than the local storage of your system. These factors are outlined below:

  • Disconnect and reconnect your drive to ensure a secure connection.
  • Access My Computer to locate your QuickBooks company file on the removable drive.
  • Save other files to the drive to verify that it is functioning properly.
  • Confirm that your drive has sufficient available space. It should have at least double the free space of your company file's size.

Solution 7: Check your network

Ensure that your system has access to the network folder where the company file is saved.

  • Check your access by opening or saving another company file on the server.
  • Delete any Microsoft Excel or WordPad files on the computer.
  • Set up Windows access permissions required for QuickBooks if you cannot create or delete non-QuickBooks files in that folder.
  • Resolve QuickBooks' lost connection error by checking the help.

Solution 8: Fixing The Missing or Damaged ND File

On the system where the QuickBooks company file is hosted:

  • Go to the Windows Start button right-click on it and then select Explore
  • Browse the folder where the company file is saved
  • Now go to the file that has the name, same as the company file with the .nd extension right-click on it and then tap on Rename
  • Get the extension of the file name change to .ndold and after that press Enter
  • Then get the company file opened by opening QuickBooks. A new network data file will be created by QuickBooks for the company file.

Stop QuickBooks Database Service & Then Restart It

The computer where the QuickBooks company file is hosted:

  1. Go to Windows Taskbar and then right click on the blank space and then select the Task Manager
  2. Click on the tab of Processes
  3. Click on the column heading of Image Name so that entries are sorted out alphabetically
  4. Then right-click on the qbdbmgrn.exe after that choose End Process
  5. After that close the Task Manager
  • Microsoft Windows Vista:
  • Click on the logo of Microsoft Windows Vista
  • Then right-click on the Computer after that select Manage
  • Windows XP:
  • Click on the icon of My Computer and then select Manage
  • Go to the Computer Management window and click on the symbol of + (Plus) adjacent to the Services and Applications and then get the section expanded
  • Select the Services
  • Now in the window of Service click on the column heading of Name to get the entries sorted out alphabetically
  • Then right-click on the service of QuickBooksDB17 and choose Start
  • Then get the window of Computer Management closed.

Frequently Asked Questions

How do I fix QuickBooks network connection failure?

Follow these steps to remove the network error message in QuickBooks:
 
  • Your computer and router should be restarted.
  • Temporarily disable antivirus and firewall.
  • Run the QuickBooks File Doctor tool.
  • Verify and rebuild your company file.
  • Connect to the network and check permissions.

Why is my QuickBooks not connecting to the server?

You might encounter the same issue if the QuickBooks server is not set up correctly. Additionally, third-party firewalls can also contribute to the problem. Using an outdated version of QuickBooks could be another potential cause. If there is a disruption in the connection to the QuickBooks server, it could lead to the occurrence of this error.

How do I restore my QuickBooks server?

Restore a backup company file
 
  • Choose Open or Restore Company from the File menu in QuickBooks.
  • Next, select Restore a backup copy.
  • Click Local Backup and then Next.
  • Find your backup company file on your computer.
  • Your restored company file can be saved in any folder you choose.

Do I need to check the network to fix the QuickBooks connection that has lost an error?

Yes, you have to check the network so that you can provide the permissions to access Windows. In case it is not permitted for your QuickBooks software then this error QuickBooks connection has been lost.

The steps are:
 
  • Firstly, open and then save another file on the server. This makes sure that you have the access that is required
    ----- (a.) Now, create and delete the Wordpad or MS Excel file on your computer
  • After this, you are unable to create or delete a file that is a non-QuickBooks file
  • Then set the permissions to access Windows that are required for QuickBooks.

What are the steps to fix the QuickBooks connection that has been lost by configuring the settings of hosting?

The steps to configure the hosting settings are as follows:-
 
  • In your QuickBooks software
  • Click on the File menu option
  • Select the Utilities from further options
    • A. In Utilities, if you see the option Host Multi-User Access option then you have to select it. This helps you enable the hosting on your system and then continue
    • B. In Utilities, if you see the option Stop Hosting Multi-User Access then don’t do anything. It means the hosting is already enabled so you can proceed further

What if the QuickBooks connection has been lost, the error happens because the company file is stored on a portable drive. How to check it?

The case of using a company file through a portable drive is not recommended. You should use and save your file on a local drive.
 
To check the portable drive the steps are as:-
 
  • Verify that the portable drive is connected to your computer then try to do these things:-
    • To disconnect and reconnect to the drive you are using
    • Save the other files to make sure that it is working
    • To locate the company data file on the portable drive via My Computer or This PC
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