QuickBooks Unable To Find Scanner

QuickBooks Unable To Find Scanner
  • January 8, 2024

Fix the inability to find QuickBooks scanner error in one go with the below-given write-up. Follow each step delicately and solve the scanner error.

Error: Scanner Could Not Be Selected Or Previous Instance Of Scan Manager Seems To Be Frozen

QuickBooks users at times face an error while using the scanner. The error message says: The scanner could not be selected; found or the previous instance of scan manager seems to be frozen.

It happens when you try to attach a document using the feature to scan the document in QuickBooks attached documents, you see one of the following errors: Scanner could not be selected, and the previous instance of QuickBooks scan manager seems to be frozen.

Why does it occur?

It occurs as the scan manager requires a TWAIN-compliant scanner driver. This issue can occur if you have not set your device to the TWAIN setting. These errors can also occur if you are attempting to use a device that is not currently available online or connected to your system.

How to Resolve QuickBooks Scanner Error?

While attempting to resolve the error make sure that QuickBooks Desktop is up to date before performing any of the following steps. Check with the manufacturer of your scanner to verify that your scanner and driver are TWAIN compliant.

If you fail to use your scanner with QuickBooks Attached Documents and suddenly it stops functioning after updating the driver for your scanner, you can try reverting to the previous version of the driver.

Assure that your system is connected online, and set to the TWAIN scanner.

  • Verify your Scanner (or Printer/Scanner) to ensure it is set to the TWAIN scanner
  • Make sure that your Scanner (or Printer/Scanner) is online and available for use with the system you are working on.
  • In the scenarios – If working with a new device or else not using Scan Manager, please follow the steps in Setting up QuickBooks Scan Manager for QuickBooks Attached Documents to ensure your scanner is compatible with Scan Manager and is set up in the right manner.
  • Import the scanned documents manually into QuickBooks Desktop
  • You can set up your scanners to manually scan your documents into your computer (you can save them in the form of an image file .DOC file, or a PDF file).
  • After scanning the documents outside of QuickBooks Desktop, open your company file and click on the attach icon within a transaction.
  • Browse the file from your computer that you saved outside of QuickBooks Desktop to import into your company file.

If the above-mentioned solutions fail and the problem persists you can call QuickBooks technical support number. The QB professionals are technically sound and include expert ProAdvisors, skilled and capable of resolving errors instantly. They are approachable and responsive to clients’ doubts and queries through live chat, email, toll-free phone numbers, etc.

Frequently Asked Questions

Why am I not able to view the QuickBooks scan manager in Document Center?

QuickBooks Scan Manager is only compatible with QuickBooks Desktop for Windows. It is the major cause of why you are unable to see it.

How can I scan the attachments in QuickBooks Desktop for Mac?

Here are the steps:
  • Open the Transaction
  • You need to Hit on the attachment option to open the scan window.
  • Choose the buttons & settings for the scan.
  • Select Scan

How can I fix QuickBooks' unable to find scanner errors?

Here is the list of steps for testing the scanner issue:
  • Locate the Scanner Setup Wizard
  • Hit on Scanner
  • Choose the Normal Mode
  • Verify the Perform Tests field
  • Hit on Next and then again hit the Next button
  • Choose a test to run.
  • Select the Next button and then hit on Next button again to perform scanner testing
  • The test page will be displayed in your scanner document.
  • Verify the Repeat this test to check the complete mode field and then
  • Hit on the Next button
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