How to Fix QuickBooks Payroll Error PS060?

QuickBooks Payroll Error PS060 is an error that appears with a warning notification. The warning message states: “Current Enhanced Payroll Service is Unavailable.” This issue often arises while using the QuickBooks payroll service, and the error code PS060 is held accountable for it. If you witness this payroll error, this article can significantly help you. This article will include the relevant causes, symptoms, and quick fixes will be shared in this article.

Let us begin by understanding the PS060 error in QuickBooks Desktop Payroll and how it appears.

What is the QuickBooks Payroll Error PS060?

QuickBooks Error PS060 is associated with payroll subscriptions. It is usually the outcome of an expired subscription or internet connectivity issues. There can be several reasons for the PS060 error in QuickBooks Desktop. However, it generally occurs because of two particular reasons. Users encounter this issue either while using or updating QuickBooks Payroll.

Here is the list of the messages that appear on the screen:

“Current Enhanced Payroll Service is Unavailable”

Or

“Payroll service is currently unavailable.”

Or

“QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”

Error PS060 in QuickBooks Desktop disrupts payroll functions and affects the entire QuickBooks software. Users cannot access the accounting software until they resolve this payroll issue.

How to Fix QuickBooks Payroll Error PS060?

QuickBooks Desktop Error PS060 blocks payroll updates and operations and requires immediate resolution. Once you understand its triggers, follow these solutions to eliminate the error effectively:

Solution 1: Change the Subscription and Billing Settings

The PS060 error in QuickBooks Desktop Payroll can be fixed by changing the billing and subscription settings. Here are the steps to change the billing and subscription settings:

• First, open the section, My Account.
• Now choose the company you need to modify or edit.
• Navigate to the Billing Section.
• Now press the option, Edit.
• Check the information and perform changes and corrections.
• Press Save.
• Now close it to update the payment information.
• Verify if the billing information is accurate. Check the Preview.
• Lastly, save the changes and sign out.

Solution 2: Check for connectivity issues

Ensure your computer is connected to the internet, as connectivity issues commonly cause this error. Contact your internet service provider if the issue persists.

Follow these steps:

• Begin the procedure by opening the Internet Explorer.
• Go to a safe website.
• If the issue occurs while using the website, review the internet connection settings. Check for any misconfiguration.
• Set the correct date and time in the system.
• Open the Internet Explorer and choose the tools tab.
• Now select the Internet options.
• Press the option Restore/Reset in the advanced menu.
• Press on Apply and click the OK tab.

Solution 3: Download and install the current version of the software

Outdated QuickBooks or payroll versions may cause the error. Download and install the latest updates for both QuickBooks Desktop and payroll.

Solution 4. Wait for the Intuit Server to Reply

If Intuit’s server causes the error, wait until it is restored. Contact server support for an estimated recovery time.

Solution 5: Erase the Junk in Internet Explorer

Arranging junk files in Internet Explorer can stop users from downloading payroll updates. As a result, it triggers a PS060 error in QuickBooks. However, this payroll issue can be fixed by erasing the junk files with the steps given below:

• First, open the Internet Explorer search engine.
• Now from the Tools menu, choose the option, Internet Options.
• Now navigate to the General section. Now open the Browsing History and choose Erase.
• Choose the Website Files, Cache, Temporary Internet Files, Cookies, etc.
• Once completed, press the Delete option and then click OK.

Delete junk files and open QuickBooks. Download payroll updates again. If the issue continues, try the next solution.

See this: How to Upgrade QuickBooks Desktop?

Solution 6: Fix the QuickBooks Application with the QuickBooks Tool Hub Utilities

Problems with the installation process or QuickBooks program often create the payroll update issue.

To resolve this, use QuickBooks Tool Hub Utilities in the following way:

1st step: Install the QuickBooks Tool Hub Program

The QuickBooks Tool Hub includes tools to fix various application issues. First, install the QuickBooks Tool Hub program in the following manner:

• First, exit QuickBooks and then download the QuickBooks Tool Hub version.
• Now Save the setup file in an easily accessible location on your PC.

Note: Locate the current QB Tool Hub version at the bottom of the Home section if it's already installed on your computer. Next, you must use the downloaded QuickBooksToolHub.exe setup file. Implement the steps available on-screen and accept the conditions to install the program.

• When the installation is complete, access the program. Press the QuickBooks Tool Hub icon twice on your Windows Desktop.

Manually look for the QuickBooks Tool Hub, if you fail to find the QuickBooks Tool Hub icon on the system. Look for it on the Windows Search panel and use the utility.

After the program is installed on the system, go to the next step and then use the Quick Fix My Program tool.

2nd step: Access the Quick Fix My Program Utility

The Quick Fix My Program tool terminates background QuickBooks processes. Use it to resolve general program issues in the following manner:

• Launch QuickBooks Tool Hub
• Choose the tool, Quick Fix My Program from the Program Problems section.
• When the tool stops, start your QuickBooks Desktop again and use the data file.

Check if you can access QB payroll and download the latest updates. If the error persists, use the QuickBooks Install Diagnostic Tool in the next step.

3rd step: Run the QuickBooks Install Diagnostic Utility

Run the QuickBooks Install Diagnostic tool to resolve the installation problem, if Quick Fix My Program fails. Here are the steps to run the tool successfully:

• Open the QuickBooks Tool Hub.
• Go to the Installation Issues section.
• Now choose the QuickBooks Install Diagnostic tool to begin the process.
• Fix the installation problem with the help of the tool. It can take 20 minutes.
• When the tool stops, start your system again. Launch the accounting software and update it.

Run the payroll updates again and check the PS060 error status. If the error continues, proceed to the next solution.

Solution 7: Clearing DNS through Command Prompt

Clearing the DNS via Command prompt can help resolve the PS060 error in QuickBooks Desktop Payroll.

Here are the steps to clear the DNS:

• Click the Windows + R keys. The Run window will appear.
• Now enter ‘cmd’ in the text box.
• Click Enter. A black command prompt screen will appear.
• Enter “ipconfig/flushdns ” on the screen. Now click Enter.
• Start your operating system again.
• Launch QuickBooks and check it. If the payroll update error is still active, use the next solution.

Solution 8: Review the Payroll Subscription and Service Key

An inactive payroll subscription or incorrect service key can cause a PS060 error in QuickBooks. Confirm that the subscription is active and manage the service key as follows:

• Shut down all company files.
• Restart the system. Now open QuickBooks and navigate to the Employees menu.
• Choose the option, My Payroll Service. Now press Manage Service Key. Now check the Status and Service Name.
• Make sure the service name and the status are showing Active. Now choose the Edit option.
• Check the service key number. Enter the right service key if incorrect.
• Press the Next tab.
• Now uncheck the box, Open Payroll Setup.
• Now choose the Finish option to end the procedure.

Now download the payroll update in QuickBooks once more and review the error status. In case the update error persists, go to the next solution.

Solution 9: Fixing the Internet Connection Issue and restoring default settings.

Open Internet Explorer and visit a secure website to confirm browser functionality. If it fails, reset browser settings and configure internet options.

• Open Internet Explorer and go to www.google.com.
• While using the website, if there is any error, check your internet connection settings. Rectify all the wrong configurations.
• Ensure the date and time are set correctly on the system.
• On the Internet Explorer engine, go to the Tools tab.
• Select Internet Options.
• Choose the Restore/Reset Defaults option present in the Advanced menu.
• Press the Apply tab. Click OK and finish the process.

Solution 10: Use Windows Task Manager to close all the Background Programs

QuickBooks Payroll Error PS060 may result from another program interfering with QuickBooks. Erase these programs via Windows Task Manager in the following manner:

• Click the Ctrl + Shift + Esc keys on the keyboard. The Task Manager will open.
• Press the Processes tab.
• Now stop the programs running, one after another. Find out the program causing interference with QuickBooks operations.
• Choose the tasks you need to eliminate.
• Navigate to the End Process button to finish the program.

Solution 11: Repair the CPS Folder Damage

The CPS folder in QuickBooks contains crucial files for updating payroll and accessing the company file. Damaged files or the folder can cause payroll update errors, such as a PS060 error in QuickBooks Desktop.

Rename the folder as follows:

• Click the Windows + E keys.
• Next, click the Windows File Explorer and press the tab, This PC. Go to the Local Disk C.
• Run the Program Files. Now choose the Intuit Folder.
• Now open the QuickBooks Desktop folder which is similar to the present QuickBooks version.
• Choose the Components tab. Now choose the Payroll folder. Next, press right-click on the CPS folder.
• Finally, select Rename and add a new folder name.
• Now click the Enter key and save the changes.

Once the folder is renamed, run QuickBooks again. Now download the payroll updates. But, if the PS060 error in QuickBooks Desktop persists, move to the next solution.

Solution 12: Verify Your Service Information and Registration

Check if the software is updated in the Product Information screen. This will help to learn that you have the current version of software and security updates.

To verify your service information and confirm software registration, follow the steps shared below:

• Launch QuickBooks Desktop.
• Now click the F2 keys to launch. It will appear in the Product Information screen.
• Check if it mentions Activated in the License number section.
• Register the software if it is not activated.
• Update QuickBooks Desktop to the current version. Download the current payroll tax table post-registration.
• Start your operating system once more. Finish the process.

Now, launch QuickBooks and check if the error is resolved.

What are the Important Points to Consider Before Troubleshooting?

Before starting with the solution steps, it is crucial to implement the following things:

• Maintain a stable internet connection before troubleshooting.
• In case any payroll subscription is inactive, fix it at the earliest.
• Set the Internet Explorer as the default search engine.
• Use QuickBooks in single-user mode while updating.
• Make sure the date and time are correct in the system.

Once the important prerequisites are met, the troubleshooting steps and the payroll issue will be implemented seamlessly.

Possible Causes Behind QuickBooks Payroll Error PS060

Several reasons trigger this payroll issue in QuickBooks. Understanding the reason behind the occurrence of the issue will provide better clarity. As a result, troubleshooting this error will be seamless. 

Here is the list of the reasons given below to comprehend why this issue occurs:

• The QuickBooks Desktop is not updated. It lacks the latest software and security updates.
• There is an extra copy of QuickBooks Desktop on your system.
• The payroll subscription in QuickBooks is invalid or expired.
• The antivirus app or Windows Firewall is configured to generate blockages when operating QuickBooks.
• The Internet Explorer connection settings are misconfigured. It happened while downloading payroll updates.
• The billing details for your payroll subscription are wrong.
• Important QuickBooks folders like the CPS folder are corrupted or damaged.
• Your QuickBooks Desktop is not properly installed. The software is experiencing general program problems.
• The Intuit server is under maintenance or not performing properly. As a result, QuickBooks and payroll failed to connect to the server.

Now that the causes of Payroll Error PS060 are clear, let’s proceed to troubleshoot it.

How to Identify the Symptoms of QuickBooks Payroll Error PS060?

While experiencing Error PS060 in QuickBooks Desktop, the following symptoms are visible:

• Failed to update QuickBooks Payroll.
• The server is unresponsive.
• Unable to auto-renew payroll subscription.
• Failed to perform payroll activities like paycheck creation or payroll tax analysis.

Now, when the signs of the PS060 error in QuickBooks are clear, let us focus on the prerequisites, before troubleshooting.

Final Words

This guide helps you resolve QuickBooks Error PS060 efficiently. Perform the solutions above to address this error promptly. If the error persists or you need assistance, contact our QuickBooks support team for better guidance.

Frequently Asked Questions

Q 1: Why should QuickBooks Payroll be updated regularly?

Ans: Users must update the payroll service in QuickBooks to access the latest payroll features. Updating ensures compliance with current tax changes and regulations. Without updates, QuickBooks features may not function seamlessly.

Q 2: What is a Payroll Error in QuickBooks?

Ans: Payroll errors in QuickBooks can occur after recent payroll changes, such as adding a new employee or creating a pension scheme. Fix this by deleting the new employees before deleting the pay run. After adjusting the final period of the tax year, add back the employees in QuickBooks.

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