QuickBooks Search Not Working

QuickBooks Search Not Working
  • January 8, 2024

Why Does QuickBooks Search Not Working Error Occurs

QuickBooks Search Not Working is one such annoying error that makes users unable to use the search option. It occurs when QuickBooks hangs because of an outdated version, the feature won’t support. However, it occurs due to numerous reasons like Firewall obstruction, registry error in Windows OS, and more. When You find such errors, try uninstalling and reinstalling your QuickBooks.

In QuickBooks, many details are present to keep all the data in sequence so that if in future any details need to be checked or analyzed QuickBooks have all the data saved in it regarding all the company files and folders.

In QuickBooks, there is a search bar that helps to get to the required field that a user wants to check. This search bar is very important to be working because most of the time the user wants to get a piece of information or transactions that are been done earlier so to search them user types the keyword related to the topic and gets the information available for the same.

Without a doubt, it's the world's best bookkeeping programming program made particularly for small or medium-sized businesses, yet like every product, there are now and again when QuickBooks is unable to work appropriately and creates certain QuickBooks Error Codes. QuickBooks users some of the time run over a peculiar sort of error where QuickBooks search work unexpectedly stops working, and users are just left with an alternative to search for an answer online QuickBooks search not working error. Alongside all possible solutions to this issue, you will likewise discover the underlying drivers of the error so you can easily remove the QuickBooks search not working error in the future.

What does QuickBooks Search Not Working Error mean?

QuickBooks Desktop and Online applications have a few highlights that one can use to decrease the endeavors put into overseeing everyday accounting programs and one of such elements is QuickBooks search which you can use to search for any transaction, customer, company document, and any kind of data. After you search, QuickBooks will immediately get back with the results that you are searching for. Now and then you need to update the QuickBooks Desktop application, you may confront an error where QuickBooks Search won't show any results, and you get QuickBooks search not working error.

When QuickBooks search not working

  • There is an option to update the search
  • The index should be checked
  • Restart the QuickBooks
  • Check the firewall settings
  • Re-installation of QuickBooks

Why QuickBooks search stop working

A basic search of QuickBooks ensures that the transaction is found by you quickly, just by following a few simple things. Below mentioned three types of search are executed as part of Basic Search:

  • Transaction Date Basic Search
  • Transaction Amount Basic Search
  • Transaction/Reference Number Basic Search

Possible Causes of QuickBooks Search Not Working

QuickBooks Search Function Not Working, It may be because you haven't updated your QuickBooks to the latest version yet. There are many other reasons why the QuickBooks search function doesn't work. A list of some such reasons is given below:

  • In Windows OS, the QuickBooks search function would have stopped working due to an error in the registry.
  • The firewall may be an obstruction in QuickBooks due to security issue
  • Older versions of QuickBooks can also cause this problem.
  • There may also be a probability error in the QuickBook search index file

Solutions to Resolve the QuickBooks Search Not Working Error

1. Solution One: Rename the QuickBooks Search Index File

To fix this error, the user has to rename the QuickBooks Search Index File with the following steps:

  • Initially, you have to open QuickBooks and then exit from the company file
  • Hit the click on the Window Start button and write the search index in the search bar
  • Then, click on the File search box 
  • Hit the Enter key and then choose the window button. It will take you to the folder
  • After this, you have to locate the QBW.searchindex folder and then write the .OLD which is given at the end of the folder name
  • Now, you have to again open your QuickBooks Company file
  • Click on the Magnified Glass tab or search button from the top left corner of the window
  • Go to the left side panel and then click on the update to view the information option 
  • Once you ensure that the update is in progress then wait for the notification 
  • Click on the OK and move forward with the displayed guidelines 
  • Once the update process is completed then open your QuickBooks to check whether the issues are resolved or not.

2. Solution Two: Switch to Turn off firewall protection

If the above solution fails to resolve this error then switch to turn off firewall protection.

It might help you to get rid of this error if you utilize an inbuilt firewall. To check and verify, go to the Control Panel. Then, click on the turn-off button to stop the firewall processing temporarily. Once you are done then try to use this search to ensure the issue is resolved or not. 

In another case, if you installed any third-party firewall, then you need to search the instructions to turn off that specific firewall on its website.

3. Solution Three: Repair Corrupted or Damaged Window Registries

If this issue appears due to corrupted to damaged window registries then you have to repair it with the below-mentioned steps: 

  • Firstly, you have to open the window start menu 
  • Then, you have to write “Run” in the search bar and the Run command will appear on your screen 
  • After this, you have to type that specific folder location and hit the Enter key 
  • Now, locate the EntitlementDataStore
  • Then, open your QuickBooks and the company file
  • Move forward with on-screen guidelines until you register the QuickBooks
  • Once it’s done, click on the Save & Close button to finish the program.

4. Solution Four: Uninstall & Reinstall The Quickbooks

The best way to resolve this error is to uninstall and reinstall the QuickBooks 

  • Hit the first click on the Start button 
  • Then, you have to choose the Control Panel 
  • Go to the Programs section then select the “Programs and Features” option
  • From the drop-menu options, click on the QuickBooks
  • Choose the Uninstall option and click on the OK button when it appears on your screen 
  • Click on the Next button and select the Remove option 
  • It might take some time to uninstall QuickBooks from your system 
  • Then, again install QuickBooks from the Intuit website. But make sure, you installed the latest version 
  • Follow the displayed instructions until the program is finished.

Alternative Solutions to Resolve QuickBooks Search Not Working Error

Solution 1. Use Incognito Window

If you still can't access QuickBooks, you should use the Incognito window of any browser. To open Incognito Windows of any browser, you have been told some shortcuts.

Browser Name – Keyboard Shortcuts

  • Safari– Command + Shift +N
  • Mozilla Firefox– Ctrl+Shift+P
  • Google Chrome– Ctrl+Shift+N
  • Internet Explorer– Ctrl+Shift+P

Solution 2. Clear Browser’s Cache

If you can't access QuickBooks, you can clear your web browser's cache. To clear the cache of any browser, you were given some steps below. Keeping those steps in mind, you can delete the cache of your browser.

Delete Browser Cache from Google Chrome

  • First of all, Open your Google Chrome browser.
  • Now, go to the top right corner and click on the three dots icon.
  • Then, select the “More tools” option from the given three dots list.
  • Go to More tools >> “Clear browsing data” option.
  • Now, select the period for which you want to delete the browsing data.
  • You can select basic, advanced cache, and history as per the requirement.
  • For basic cache select all boxes and click the Clear data option.
  • To clear all cache, and unnecessary history go to the advanced tab >> checkmark all the boxes.
  • Now, click on “Clear data”. option, the system may take some time to finish according to data size.
  • Once the process is done your cache is deleted.

Delete Browser Cache from Mozilla Firefox

  • First of all, Open your Mozilla Firefox browser.
  • Now, go to the top right corner and click on the three dots icon.
  • Then, select the “Settings” option from the given three dots list.
  • Go to privacy & security >> “Clear browsing data” option.
  • Now, select the period for which you want to delete the browsing data.
  • You can select basic, advanced cache, and history as per the requirement.
  • For deleting the cache select all boxes and click the Clear data option.
  • Now, click on “Clear data”. option, the system may take some time to finish according to data size.
  • Once the process is done your cache is deleted.

Advanced Search will help you to go with the detailed search. This advanced search could easily be accessed from a basic search through the link or the search box.

Now imagine, if your QuickBooks search is not working, and you are in the middle of something very important, what will you do? Isn't it going to be a problematic situation and you may get panicked too?

But you do not have to worry about it. To get rid of this issue, ensure that your QuickBooks is updated as per the current and most recent releases. Periodic updates for software maintenance are provided by QuickBooks Desktop, which ensures that these issues are fixed easily, compliance information is updated and features & enhancements are added.

Once QuickBooks is updated to the latest version of the release, go back to the Search preferences settings. Select Update Automatically and then choose the Update Now button.

Frequently Asked Questions

What are the reasons that trigger the QB Desktop search not working issue?

If the search feature for QuickBooks is not working then you might not have updated the software to the latest version available. Nevertheless, the error related to the QuickBooks search feature can also affect many other reasons.

Check out the list below-
  • QuickBooks search feature error can be triggered by a registry error in Windows OS.
  • Regardless of security issues, it may be the QuickBooks Firewall obstacle.
  • Outdated software versions of QuickBooks.
  • Possible damage to the search index files in QuickBooks.

What are the possible solutions to fix the QuickBooks search not working issue?

Here are some of the effective solutions that may resolve the QB search not working issue:
  • Solution 1: Rename QuickBooks Search Index File
  • Solution 2: Prevent Firewall from Obstructing QuickBooks
  • Solution 3: Uninstall & Reinstall QuickBooks 
  • Solution 4: Repair Damaged Windows Registry

When does the QuickBooks Search bar stop working?

QB Search bar stops working when the search bar is not updated, restart the QB accounting software, check the index, verify firewall settings, and reinstall QuickBooks.
Blog Post

Related Articles

QuickBooks Error 6210

January 2, 2024
QuickBooks error 6210 is again an error which is described as “QuickBooks has encountered a problem and need to close”....

QuickBooks Windows Error The File Exists

January 8, 2024
"The file exists" error message is seen when users download a payroll update, open a form or make payments. You may...

QuickBooks Error 15311

November 13, 2017
What is Error Code 15311 in Quickbooks QuickBooks Error 15311 is a payroll-related error and it crashes or freezes the...
Call Now+1-800-961-4963