QuickBooks Payroll Error PS032 – Causes, Fixes & Step-by-Step Troubleshooting

QuickBooks Payroll Error PS032 is a very frequent mistake, which does not allow users to retrieve the most recent payroll updates. This may be frustrating since it may lead to a serious delay and inaccuracies in the processing of payroll. This may be due to various reasons such as out-dated software, a faulty payroll subscription or company file format. The effective resolution of this mistake should be systematic in order, as it begins with basic verifications to technical solutions.

What is QuickBooks Payroll Error PS032?

QuickBooks Payroll Error PS032 is an instance of the problematic error that appears during operation in the QuickBooks Desktop. The problem is associated with the inability of the software to download and/or install the updates related to payroll in the software. The error is normally followed by some form of message that reads, QuickBooks has hit a snag and it requires closing, or Payroll update failed. In essence, it is just a communication failure between your QuickBooks software and the Intuit payroll servers.

This prohibits the updating of the needed tax tables, so that your payroll system is not updated, hence you are not updated. The PS032 error in QuickBooks Desktop may cause inaccurate payroll figures, rendering the calculations and penalties in case the problem is unresolved.

Causes of QuickBooks Payroll Error PS032

QuickBooks payroll error PS032 can be occasioned by a number of factors. This is essential in comprehending the troubleshooting causes in order to perform a focused effort.

• Damaged CPS Folder

The CPS folder is a folder in the place where you set up QuickBooks that holds important payroll files. When the files are corrupted or damaged it may happen that the payroll needs updating successfully, as a result of which the PS032 error might come into existence.

• Outdated QuickBooks Desktop

QuickBooks Desktop can be in an outdated version and contain incompatibility with newer payroll versions and bugs.

• Corrupted Company File

A deformed or spoiled QuickBooks company file has the ability of disrupting numerous activities, inclusive of payroll.

• Incorrect Service Key

A wrong or improperly entered payroll service key may lock out the software so that it is not able to be authenticated by Intuit servers.

• Firewall or Security Software

The aggressive firewall or antivirus can also prevent QuickBooks to access the internet where it can download the updates required by QuickBooks.

• Inactive Payroll Subscription

When your QuickBooks subscription to payroll expires or is not active, you will not be in a position to download new payroll and updates.

• Lost/ Damaged QuickBooks Components

The .NET Framework or C++ redistributable which are also some components of QuickBooks might get corrupted causing the payroll update error.

• Improper Installation

A wrong or incomplete installation of QuickBooks Desktop may also result in the PS032 error.

Symptoms of QuickBooks Payroll Error PS032

The most obvious sign of QuickBooks Payroll Error PS032 is that payroll won’t update. Others indicators are:

• Error Messages

A message box containing the particular error code, or even the message saying something like, Error PS032, or PS032: check for a problem with your payroll update.

• Incomplete Updates

The process of revising payroll begins and fails to complete or hangs in between.

• Unable to Run Payroll

This error in some cases can even disable you to run payroll.

• Slow Performance

QuickBooks may slow down or stop working when it tries to accomplish something related to payroll.

Pre-Troubleshooting Checklist

Productive thinking needs to be done, and it is critical to conduct some preliminary checks before plunging into technical solutions. This has the potential of saving your time and effort.

• Restart Your Computer

Temporary glitches may be sometimes overcome by easy restart.

• Check Internet Connection

Make sure you have proper and a working internet connection.

• Run QuickBooks as Administrator

With your right mouse button, click the QuickBooks icon on your desktop and select “Run as Administrator.” This enhances the program with high privileges.

• Upgrade QuickBooks Desktop

Check the version of newest QuickBooks Desktop application. To Find Updates Choose Help and then Update QuickBooks Desktop.

• Check Subscription status Payroll

Access you Intuit account to ensure your subscription to payroll is good.

Step-by-Step Solutions to Fix QuickBooks Payroll Error PS032

In the event that the initial checks are not able to fix the problem, consider going through the following steps as explained in sequence.

Solution 1: Update QuickBooks Desktop and Register Software

A typical factor behind the payroll update error is an old version of QuickBooks.

• Launch QuickBooks Desktop.
• Click Help > Update QuickBooks Desktop.
• Click the Update Now.
• Click on the box Payroll and Get Updates.
• Wait till the updates are downloaded.
• To install the QuickBooks updates, restart QuickBooks.
• Once updated, access Employees > My Payroll Service > Account/Billing Information to verify that your software has registered was done correctly.

Solution 2: Update Payroll Tax Tables

After updating QuickBooks, you should update the tax tables of the payroll.

• You can enter at Employees > Get Payroll Updates.
• Mark the sheet Download entire updater payroll.
• Click the Download latest update.

Solution 3: Verify Payroll Subscription Status

QuickBooks error ps032 usually comes with an inactive subscription.

• The action to take is ‘click on Employees > My Payroll Service > Account/Billing Information’.
• Log in to Intuit account.
• Check to see that a current payroll subscription is being accessed and also that the billing details are accurate.

Solution 4: Edit or Update Billing Information

In some cases, all that it takes is to update your billing details.

• To start, click on Employees > My Payroll Service > Account / Billing Information.
• Click Edit and change your billing address and payment information.
• Save the changes then attempt to update payroll.

Solution 5: Rename CPS Folder & Related File Tweaks

This would help in the case of corruption of the CPS folder.

• Quit QuickBooks Desktop.
• Open File Explorer and go to QuickBooks installation folder. The default path is C: Program Files (x86) IntuitQuickBooks [Year]ComponentsPayrollCPS.
• What can be done is to rename the CPS folder to CPSOLD.
• Open QuickBooks and try to get the payroll changes. This will tell QuickBooks to generate a new CPS folder that isn’t broken.

Solution 6: Disable User Account Control (UAC)

Sometimes, QuickBooks may not be able to make the required changes to the system due to the interference of UAC.

• Open the search application in Windows. Search User Account Control.
• On UAC settings window move the slider to never notify.
• OK and restart your computer.
• Attempt to upgrade payroll after the restart. Also remember that, once you are done with troubleshooting, you will have to re-enable UAC.

Solution 7: Run QuickBooks Tools

QuickBooks has provided a series of inbuilt utilities that can rectify commonly arising problems automatically.

• Get the QuickBooks Tool Hub download and installed.
• Start the Tool Hub and choose Program Problems.
• Hit Quick Fix my Program.
• Once the process has been run, restart QuickBooks and attempt updating payroll.

Solution 8: Run as Administrator/New User Account

In case the problem is still there, then the source of the problem is probably connected with the user privileges in your computer.

• Right clicking QuickBooks icon on the desktop, click on Run as administrator.
• In case this works, then it may be a problem of permission. It may become necessary to use a new Windows user account having an administrative access and start QuickBooks by using that account.

You may also read this: How to Resolve QuickBooks Payroll Error PS077?

Conclusion

One of the most annoying problems when one is using QuickBooks is the payroll error PS032, which can be fixed. QuickBooks Desktop PS032 error can be fixed by process of elimination working through pre-troubleshooting list as well as specific step-by-step solutions. Whenever trying to fix the problem, make sure you first attempt the simplest solutions such as checking your subscription status and updating the software before you get to the more complex steps such renaming folders or the Tool Hub. These steps should put your payroll into a more manageable direction as well as keep your tax tables up to date at all times.

Frequently Asked Questions