How to Fix Script Error When Accessing QuickBooks Desktop?

A script error in QuickBooks confuses users while opening a company file. These errors have no clear cause and display unclear error messages. This guide provides complete details about the QuickBooks script error, including its solution steps, causes, symptoms, etc. These issues appear in various formats, such as an error in the script, script error, and script error line #### character ## object ####.

What is a Script Error in QuickBooks?

A script error in QuickBooks arises when the application attempts to use a web-based feature. This restricts web pages from loading or functioning appropriately. A message gets displayed: “A script on this page is causing your web browser to run slowly.” If the issue continues, the system may become unresponsive.

The following error messages are displayed on your screen:

Script Error: An error has occurred in the script on this page. Line 22 char 2 error

Script Error: QuickBooks script error for line 7 char 5

Script Error: QuickBooks script error, unable to get the property length of undefined or null reference.

The adverse impact of the script error in QuickBooks is limited and does not disturb the safety of your data or files. It will not trigger any damage or data loss.

How to Fix Script Error When Accessing QuickBooks Desktop?

Script error in QuickBooks interrupts business operations by showing unclear messages. Resolve them by implementing Methods like clearing SSL certificates, changing the Internet Explorer (IE) browser to Compatibility view, clearing Internet Cache Data, etc.

Method 1: Configure the Internet Explorer Browser in Compatibility View

To fix the script error in QuickBooks by configuring the IE browser in Compatibility View, follow the steps below:

• Open the “IE” browser.
• Click the “Gear” icon in the top right corner.
• Choose the “Tools” icon and click “Compatibility View” Settings.
• In the Add Websites field, add:
  • https://*.intuit.com
  • https://*.quickbooks.com
  • https://*.microsoft.com
• Click the “Add” option.
• Now close the “IE” browser.

Method 2: Add URL to the Restricted Websites List

Adding problematic URLs to the restricted list stops the browser from running scripts or loading content from such websites. Here are the steps to do it:

• Open the IE browser.
• Click the “Gear” icon on the top right corner.
• Choose the “Internet Options” tab and then click the “Security” tab.
• Click the “Trusted Sites” button.
• Click the “Sites” button.
• In the option, Add this website to the zone, enter:
  • https://*.intuit.com
  • https://*.quickbooks.com
  • https://*.microsoft.com
• Click the “Add” option.
• Uncheck “Require server verification (https:) for all sites in this zone”.
• Click the “Close” button.
• Uncheck the “Enable Protected Mode” option.
• Click the “Close” button.
• Close the IE browser.

Method 3: Turn off the Add-ons in the Internet Explorer

• Open the IE browser.
• Click the “Tools” menu.
• Select the option, “Manage Add-ons”.
• Under the Toolbars and Extensions segment, choose the option “All Add-ons”.
• In the list, disable all add-ons.
• Close the IE.

Method 4: Check Active Scripting and Uninstall Active X

Active scripting ensures that scripts run correctly in the browser, which can fix script errors, using these steps:

• Open the IE browser.
• Click the “Tools” menu.
• Choose “Internet Options” and then click the “Security” tab.
• Under Scripting, choose the “Enable Active Scripting” option.
• Click the “Apply” button.
• Click the “OK” button.
• Close the IE browser.
• Next, open the Control Panel and go to the option, “Programs and Features”.
• Choose “Microsoft Office 20xx” > “Microsoft Active X”.
• Click the “Uninstall” option.
• Follow the on-screen guidelines to uninstall Active X.
• Restart your system.

Method 5: Delete the Browser’s Cache and History Data

Cached data stores corrupted files, which disrupts QuickBooks’ functioning. Clearing the cache with these steps ensures the browser erases these conflicts:

• In the browser settings, go to the “Browsing Data” segment.
• Click the “Delete” option and choose the options, “History, Cookies, and Temporary Internet Files”.
• Click the “Delete” button.

Method 6: Switch off the Script Error Notification in Edge Browser

To turn off the Script error notification in the QuickBooks, follow these steps:

• Go to the Settings option.
• Select Cookies and Site permissions and choose the Notifications tab.
• Go to the Allow section and locate the website to stop getting notifications. Now choose the three dots beside the website icon.
• Choose the Remove or Block option to stop the notification for the script error in the browser.
• End the process by clicking on OK to save changes.

Method 7: Clear (SSL) Certificates from Internet Explorer

A script error in QuickBooks can be resolved by clearing the SSL certificates from the IE browser, using these steps:

• Select the “Gear” icon in Internet Explorer.
• Select “Internet Options” from the menu.
• Click on the “Content” tab and choose the “Clear SSL State” option.
• Click the “OK” button to save the changes.

Method 8: Set Microsoft Edge as your Default Internet Browser

Internet Explorer as the default browser ensures compatibility with modern web applications, like QuickBooks. Here are the steps to set it as your default browser:

• On the top right side of IE, click the “Triple dots”.
• Choose the “Settings” option.
• Click the default browser.
• Now click the “Make Default” option.

Method 9: Add Intuit as a trusted site

Adding Intuit to the trusted site list helps to avoid the QuickBooks script error. Here are the steps to implement:

• Open the IE browser.
• Choose the “Gear” icon.
• Go to the “Tools” section.
• Go to the Security tab.
• Choose the Trusted Sites.
• Click the Sites tab.
• Enter https://*.Intuit.com and click the “Add” button.
• Repeat for https://*.quickbooks.com.
• Click Close to exit the Trusted Sites screen.
• Choose Custom level and go to the “Miscellaneous” option.
• Under Allow cross-domain requests, choose the “Enable” option.
• Click the “OK” button.
• Click the “Apply” and then the “OK” button to close the Internet Options window.
• Reboot the IE browser to implement the changes.

Method 10: Reinstall Microsoft Edge on the Windows 10 OS

In case the QuickBooks Script error is not resolved, try reinstalling Microsoft Edge in your Microsoft Windows 10 OS, using these steps:

1. Start Windows using the Control Panel. Choose the Control Panel at the start search and open the application.
2. Find the “Programs and Features” option. Now open the installed software list and go through the list to find Microsoft Edge.
3. Click one and select it. Click the Uninstall button and allow the browser to be removed from the system.
4. Download Microsoft Edge. Go to the official website, look for the download button and choose the operating system.
5. Click the download button and start the installation process. Launch Microsoft Edge, open the browser and look for any issues.

Method 11: Repair QuickBooks

Try fixing the QuickBooks program with the help of the QuickBooks Tool Hub features to resolve the issues in QuickBooks, suing these steps:

1. Use the current QuickBooks Tool Hub version. In the absence of it, download and install the latest QuickBooks Tool Hub and launch the program.
2. Now choose the option, Quick Fix my Program from the Programs Problem section. Start the program repair procedure in QuickBooks Desktop.
3. In case the QuickBooks Script error persists in Windows 11, choose the QuickBooks Install Diagnostic tool from the section for Installation issues to begin an installation fix.

Once the tool stops, run the QuickBooks software to review the status of the Script error in QuickBooks. In case the error code keeps coming up, use the next solution.

Method 12: Deactivate the Notification for JavaScript in Microsoft Edge

Fix the script error in QuickBooks by disabling the notification for JavaScript in Microsoft Edge, using these steps:

1. Right-click on the webpage and choose Inspect to use DevTools.
2. Click the Ctrl + Shift + P keys or click the Command + Shift + P, open the Command menu and enter JavaScript.
3. Lastly, choose Disable JavaScript and click Enter to deactivate the notifications and finish the process. Once completed, check if the script error is fixed or not.

Once all the methods are implemented, check the status of the Script error in QuickBooks. In case it is not resolved, try an alternate solution.

Resolve Script Errors while Using Payments Account Applications or Websites

Script errors arise when a command involves accessing a web-based feature. This may include interactions between third-party applications (like Java, Flash, and ActiveX) and QuickBooks applications (such as QuickBooks Online, Online Service Center, or QuickBooks Desktop).

These errors may appear in several formats such as the following generic messages:

• Script Error
• Error in Script
• Script error line #### character ## object ####

Irrespective of the exact format, there are two key reasons why script errors occur:

• Script processing functions are restricted.
• Script software is corrupted and/or related data is mismatched.

Causes of QuickBooks Script Error

Script errors in QuickBooks are triggered by several factors, some of which include:

• Attempting to import data from a non-existing account.
• Importing an invoice with mismatched account details (accounts or assets due).
• A corrupt Windows user profile.
• A damaged QuickBooks data file.
• Corrupted Active X components.
• Malware corruptions.
• Permitting the script debugging feature.
• Wrong Internet Explorer settings. Ensure the configuration is proper.

What are the Symptoms of QuickBooks Script Error?

Effective troubleshooting steps for the script error in QuickBooks can be implemented only when the presence of the issue is identified. When you experience a script error in QuickBooks, the following activities are noticed:

• Internet Explorer malfunctions or responds sluggishly.
• Windows firewall does not include QuickBooks as an exception, restricting online activities.
• Navigation becomes challenging while using QuickBooks.
• Fail to download QuickBooks Desktop updates.
• Frequent timeout messages are displayed on the browser screen.

How to Fix Common QuickBooks Script Errors Depending on the Cause?

Here is a table with the steps to fix the issue, depending on the causes of the script error:

Issue	Suggested Solution
Browser configuration	Configure Internet Explorer for QuickBooks Payments and associated applications.
Script debugging is allowed	Disable script debugging:Open the Internet Explorer browser. Choose the Tools menu (gear icon). Click the tab, “Internet Options.”Go to the “Advanced” tab.Go through the “Settings” box. Choose “Disable script debugging (Internet Explorer)” and “Disable script debugging (Other)” options.
Corrupted QuickBooks data file	Fix data damage on your company file: Get in touch with QuickBooks Desktop Support to repair any data problems.
Script Processing software damaged	Uninstall and reinstall Java, Adobe Flash, and .Net Framework:Ensure Windows admin access is available for installation.Windows 8 users should avoid using Internet Explorer for installation.Use a separate browser or Windows Update to install these applications.
Browser cache full or corrupted	Clear temporary internet files and cache
Damaged ActiveX components	Uninstall the ActiveX control file
Security application restricting script function	Configure security components to enable scripts during QuickBooks Desktop processing or uninstall them.Note: Turning off security software only disables new data input. It continues to restrict functions while installed. Talk with the IT department for help if required.
Damaged Windows User	Prepare a new Windows administrator user. See Add, edit, or create Windows users with Admin rights to enable configuration for complete steps.
Malware	Run a complete system scan to see if the system or application files are compromised.

Your business IT department must perform these steps with the tools stated below:

Operating System Files Check

Check the files of the operating system with the steps stated below:

1. Open the Start menu and choose the Search option.
2. Enter “SFC/SCANNOW” in the search box to review system files.
   In case there is an issue, follow the instructions provided.
   Warning: This process takes several minutes.

Disk error checking

Perform disk error checking with the help of the steps stated below:

1. Open the Windows Start menu. Choose the “Computer” option.
2. Hit right-click on the C: / drive. Go to the “Tools” tab. In Windows 7, choose the “Properties” option to view “Tools.”
3. Under the “Error–checking” segment, click the “CheckNow” button. Leave both boxes unchecked unless instructed by your IT department.

Final Words

The above steps will fix the QuickBooks script error. However, if the error persists, use the QuickBooks Tool Hub for additional troubleshooting. In case the issue persists, get in touch with our team of professional QuickBooks experts for help.

Frequently Asked Questions